Senior Partner Relationship Manager

Please note that this role will be working in both our Helsinki office, with frequent travel to Estonia

Do you have a background within Partnerships or Channel Partner onboarding and management for either Payments, POS / EPOS solutions or Fintech, focusing on partnership relationship management and growing merchant activations / revenue? viva.com, a trailblazer in innovative payment services across Europe, is searching for talented and motivated Partner Relationship Representative to take ownership of the partnership program and play a pivotal role in shaping the future of payment solutions in Estonia.

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: The Indirect Team focus on supporting European and Nordic partners entering Estonia. This is an ISV and partner-focused role responsible for activating existing ISV relationships, assisting ISV partner relationships, and gathering structured market feedback from partners and merchants. You will travel regularly to Tallinn and work closely with the Finland Country Manager at a national level, ensuring effective onboarding, verification, and activation of new merchants.

Key Responsibilities:

• Assist partners in onboarding, verifying, and activating new merchants;
• Identify and engage new prospective partners to promote company’s collaboration framework;
• Escalate partner requests by opening cases for issues beyond their resolution capacity;
• Serve as the first point of contact for partners;
• Drive production and growth within the Indirect Team;
• Interest in AI-powered tools and openness to working in AI-enhanced environments.

• The ability to travel to Estonia on a frequent basis for business purposes.
• 5+ years of experience in working cross-functionally to enhance partner relationships and business impact;
• Ability to identify both business potential and added value in technology-driven commercial solutions;
• Be a strong stakeholder with engagement skills and the ability to interact confidently with a wide variety of people at all levels;
• Be able to work independently and as part of a team to deliver parallel projects;
• Strong language skills with the ability to speak English and Finish at business level.
• Estonian laguage skills would be highly beneficial, although not essential

Competitive compensation package based on experience

Performance-based bonus scheme tied to individual and team results

Private health insurance coverage

Latest tools and equipment, including laptop & role-relevant gear