Senior Receptionist Rochestown Lodge Dunlaoghaire

The Hotel

Rochestown Lodge Hotel is ideally located on the fringe of Dun Laoghaire town and a short distance to Dublin city centre. The modern three star hotel offers 90 spacious guest rooms, bar, restaurant and a selection of meeting rooms. Facilities in the hotel include a 15 metre deck level swimming pool & gym.

The role

As the first people to greet our guests, the hotel receptionist role is key in setting a welcoming tone for every guest to our hotel. Our reception team are an experienced, enthusiastic team of hospitality professionals and if you join us you can expect to work in an welcoming and friendly environment where the focus is on collectively delivering the highest levels of customer care for our guests. We are seeking a senior receptionist with at least two years experience in a hotel or hospitality business and high standards of customer care. Experience with the Hotsoft system would be ideal, but isn't 100% essential as training can be provided. Fluent english and experience with computer systems will be essential. This is a full time role.

About The Role

Duties will include:

• Greeting guests in a warm, friendly manner, and making them feel at home.
• Checking in and out guests professionally.
• Taking reservations with care, noting any special requests.
• Informing the guests about all hotel facilities and those locally available in Dublin to enhance their stay.
• Ensuring that billing is completed correctly.
• Dealing with any guest feedback, queries and suggestions quickly and efficiently.

Why Work With Us?

We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.

Just some of the benefits of working in our hotel;

• Excellent Hotel staff rates across Ireland, UK & Continental Europe
• Discounted Health Insurance
• Staff Meals
• Friends & Family rates available
• Canteen facilities
• Free Car Parking
• Fun working environment
• Excellent company with great opportunities for progression in Irish owned company
• Career growth opportunities within PREM Group, one of Ireland's largest Hotel management companies

Required Criteria

Desired Criteria

Skills Needed

Operating Till Skills, Exceptional Customer Service Skills

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023

• Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025

• Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025

• PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates

• Employee assistance programme

• Annual Employee recognition awards including long service recognition

Employee discounts, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events

Salary

Not disclosed