Senior Retail Repair Technician

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Senior Retail Repair Technician

TechStar Ireland | Location: Castlewest Shopping Centre, Ballincollig, Cork

Opportunity Overview

TechStar Ireland is seeking a highly skilled and experienced Senior Retail Repair Technician to join our team in Ballincollig, Cork. This is a crucial, full-time role that blends expert-level device repair with front-line retail responsibilities.

The ideal candidate is an independent, reliable professional with a proven track record in diagnosing, repairing, and providing exceptional customer service. If you are a technician ready to take ownership of an independent repair role, we want to hear from you.

Key Responsibilities

1. Technical Repair & Diagnostics

• Expertly diagnose and perform hardware and software repairs on a wide range of devices, including mobile phones, tablets, laptops, and desktops.
• Core repair tasks include screen/battery replacements, data recovery, and complex software troubleshooting.
• Execute basic soldering for component replacement (e.g., charge ports).
• Ability to perform motherboard-level component repair is highly beneficial.
• Ensure all repairs meet the highest quality standards and turnaround times.

2. Retail Operations & Customer Management

• Provide excellent customer diagnostics and consultation, clearly explaining faults, repair options, and timelines.
• Accurately quote repairs and manage the full cycle of part orders, including inventory tracking and management.
• Handle store opening and closing procedures, managing the till, and reconciling daily sales.
• Drive sales by cross-selling accessories and relevant services to enhance the customer experience.
• Maintain a clean, organised, and professional workspace and retail area.
• Achieve all assigned Key Performance Indicators (KPIs) related to repair efficiency, sales, and customer satisfaction.

Essential Requirements

• Experience: Minimum 2-3 years of professional experience in a similar device repair and retail environment.
• Technical Proficiency: Proven expertise in diagnosing and repairing hardware and software faults across Android and iOS mobile devices, as well as various laptop and desktop operating systems.
• Customer Focus: Excellent customer service and communication skills with the ability to confidently convey technical information to non-technical customers.
• Independence: Proven ability to work independently, manage time effectively, and take full responsibility for store operations.
• Attributes: Strong problem-solving skills under pressure, high level of reliability, and punctuality.
• Language: Full professional proficiency in English is required.

Job Type: Full-time

Pay: €32,000.00-€35,000.00 per year

Benefits:

• Employee discount
• On-site parking

Experience:

• mobile devices repair: 2 years (required)
• retail: 2 years (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person