Senior Sales Administrator (12mth Contract – Maternity Cover)

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Job Title: Senior Sales Administrator
Reports To: Sales Manager
Company: MSS Building Services, Ballymount, Dublin 24.
Contract: 12mth Fixed-Term - Maternity Cover

Job Purpose
The Senior Sales Administrator supports the sales team and wider business by handling customer orders, processing documentation, and ensuring smooth communication between clients and internal departments. This role plays a key part in delivering excellent customer service and operational efficiency, especially in a fast-paced, phone-based sales environment.

Key Responsibilities

Sales & Customer Support

• Handle incoming sales calls, process phone orders accurately, and respond to customer queries promptly.
• Prepare and send quotations, sales confirmations, and order acknowledgements.
• Build strong customer relationships by providing professional, friendly, and timely assistance.
• Maintain up-to-date knowledge of products, pricing, and promotions to support customers and sales efforts.

Order Processing & Coordination

• Enter and update customer orders into the internal system with accuracy and attention to detail.
• Liaise with warehouse, logistics, and accounts departments to ensure order fulfilment and smooth dispatch.
• Monitor order status and keep customers informed of progress or delays.
• Support invoice preparation and ensure all paperwork is completed correctly.

Administrative Duties

• Maintain accurate sales records, customer data, and call logs.
• Prepare reports for management, including sales figures, lead conversions, and follow-ups.
• Assist the sales team with ad hoc administrative tasks as needed.
• Ensure all documentation complies with company procedures and data protection requirements.

Required Skills and Competencies

• Excellent telephone manner and strong interpersonal skills.
• Organised, detail-oriented, and able to manage multiple tasks efficiently.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office (especially Outlook, Excel, and Word).
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused mindset with a proactive and helpful attitude.

Team Support

Provide guidance, mentorship, and training to junior team members Support the Sales Manager with daily operational tasks to ensure smooth and efficient team workflows.Act as a point of contact for internal queries and help coordinate team efforts to meet departmental goals.

Qualifications & Experience

• Previous experience in a sales support or administrative role preferred.
• Experience in a phone-based customer service or sales environment desirable.
• Familiarity with CRM or order processing systems is an advantage (training provided).
• Good standard of education (Leaving Certificate or equivalent minimum).

Hours

Mon-Thurs: 8am-5pm
Friday: 8am-3pm
(39.25hrs per week)

Equal Opportunities

MSS is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace in accordance with Irish employment law. We welcome applications from all qualified candidates regardless of age, gender, marital status, family status, sexual orientation, religion, disability, race, or membership of the Traveller community.

If you require any reasonable accommodations during the recruitment process due to a disability or health condition, please let us know and we will do our best to support your needs.

Pay: From €36,000.00 per year

Benefits:

• On-site parking

Experience:

• Sales administration: 1 year (preferred)

Language:

• English (required)

Work Location: In person