Senior Service Manager, It

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We are looking for a Senior Service Manager, IT to our IT Global Functions team.

Greetings from your future manager:

“In our Global Functions Applications team at UPM IT Services, you will be part of a collaborative group of professionals working closely with both internal and external stakeholders.

We are committed to making sure our IT services truly support business needs, and we value ownership, collaboration, and continuous improvement in how we work.

In this role, you will have a real impact on how our services perform and evolve.” – Johanna Lopperi, Director IT Services for Global Functions

What you will do:

• You take end-to-end responsibility for IT service delivery across Finance, Treasury, HR, Global Sourcing, and other Corporate Functions
• You own external IT service agreements and manage supplier relationships
• You lead operational governance with IT suppliers, ensuring strong performance and service quality
• You ensure compliance with agreed processes and operational standards
• You manage the cost center budget, including planning, forecasting, and cost control
• You support smooth handovers from development to operations
• You drive contract and sourcing-related changes in line with agreed guidelines
• You continuously improve service performance and efficiency

Who you are:

• You have a deep understanding of IT service management principles and IT governance, and you are familiar with the ITIL framework
• You have experience managing IT service delivery in a multi-vendor environment
• You communicate confidently and can engage stakeholders through clear presentations and discussions
• You understand business processes and how IT solutions support them
• You have strong financial awareness and can manage budgets and costs effectively
• You have experience with supplier and contract management
• You take ownership, make decisions with confidence, and are driven by continuous improvement
• You are fluent in English; other languages are an asset

This is what we offer to you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils.’ Our work is impactful and transformative.
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working .

Additional information

The position is located in Helsinki or Tampere, Finland.

The position holder will report to Director, IT.

For further information about the role, please contact Johanna Lopperi, Director IT Services for Global Functions at tel. +358 405419788 on Friday 24th April 10:00 -11:00 EET, Monday 27th of April at 12.30 - 13.30 EET or Wednesday 29th of April at 12:00 – 13:00 EET.

To apply, please submit your CV and cover letter by May 03, 2026 . Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.

For support with submitting your application, please contact the HR Service Center at careers@upm.com or tel. +358204146600.

For UPM positions located in Finland, a security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.

UPM IT is a high-performing, innovative and value-driven community strengthened by IT professionals from suppliers. IT ensures business continuity and improves productivity by maintaining business-critical IT services.

We create value for UPM in joint business and IT digitalization efforts applying new technologies and partner ecosystems. We enable UPM transformation by developing capabilities for the changing business environment.

The success of IT is rooted in the know-how of digitalisation and emerging technologies, and competences such as enterprise architecture design, project and change management, compliance and cybersecurity.

UPM – we renew the everyday
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