Senior Software Engineer - Full Stack

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

At Freshworks, we build uncomplicated service software designed to eliminate friction and reduce business complexity. As a Senior Full Stack Engineer (IC2), you will be a key builder turning this vision into high-performance software—developing robust backend components and responsive frontend layers that deliver exceptional customer and employee experiences at scale.

Impact You Can Create

• Eliminate Enterprise Complexity: Demolish the crushing cost and complexity of legacy systems by writing clean, modular, and intentionally simple full-stack code.

• Drive Frictionless Support: Implement people-first AI features and optimized workflows that empower nearly 75,000 global companies to lower their cost-to-serve and deliver faster, more human support.

• Build for Global Trust: Develop and scale enterprise-grade CX and IT solution components that handle millions of transactions flawlessly for global brands like Bridgestone, Sony Music, and New Balance.

Roles & Responsibilities (R&R)

• Full-Stack Execution: Build, optimize, and maintain robust backend microservices, database schemas, and highly interactive frontend application interfaces.

• Feature Ownership: Take end-to-end ownership of product feature delivery—from initial requirement analysis and technical design to automated deployment, monitoring, and production support.

• Code Quality & Craftsmanship: Write clean, highly extensible, and well-tested code rooted in solid Object-Oriented Programming (OOP) concepts and SOLID design principles.

• Cross-Functional Collaboration: Partner closely with Product Managers, UX Designers, and SRE teams to convert product requirements into high-value platform features quickly.

• Production Health: Help maintain system metrics for high availability, multi-tenant fault tolerance, security compliance, and comprehensive infrastructure observability.

• Performance Tuning: Proactively identify and resolve performance bottlenecks across the stack, from slow database queries to client-side page rendering latencies.

• Peer Collaboration: Actively participate in constructive code reviews, share technical knowledge, and help maintain high engineering standards within the team.

Skills

• Full-Stack Competency: Strong technical fluency across backend technologies (REST APIs, microservices, caching layers) and modern frontend development frameworks.

• Core CS Foundations: Strong expertise in Data Structures, Algorithms (DSA), and analyzing time/space complexity trade-offs.

• System Design Aptitude: Proven capability in Low-Level Design (LLD) and solid exposure to High-Level Design (HLD) for scalable, fault-tolerant systems.

• Data Modeling: Practical experience designing database schemas and working with distributed storage layers (RDBMS, NoSQL, or queuing systems).

• AI Tool Fluency: Practical experience utilizing AI-assistive tools (e.g., GitHub Copilot) to optimize day-to-day coding efficiency and exploration.

• Problem Solving & Articulation: Strong analytical logic with a demonstrated capability to break down complex technical problems and communicate solutions clearly.

Qualifications

• Professional Timeline: 3 to 5 years of experience building and scaling software products within fast-paced product engineering environments.

• Production Track Record: A verifiable history of shipping functional SaaS features to production and supporting them through successive deployment iterations.

• Execution Style: A proactive self-starter who thrives in agile teams, manages tasks effectively, and successfully balances rapid feature delivery with long-term code health.

• Education Baseline: Degree in Computer Science, Engineering, or a related technical field.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.