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Senior Solution Design Owner, Customer Excellence

Posted on Dec. 20, 2024

Espoo, Finland
0 - 0 USD (yearly)

Full Time

Senior Solution Design Owner, Customer Excellence

Inspired to grow with your experience, learn and share with new colleagues?

Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste.

We are committed to protecting food, people and the planet and are on the lookout for passionate and consummate professionals to join our growing team to help us deliver on our ambitious 2030 Strategy. We look for colleagues who Care, Dare and Deliver.

Digitalization is a cornerstone of our strategy, enabling us to drive our ambitions in growth, productivity, and sustainability. The Digital & Process Performance function serves as the transformation engine driving the upgrade of our digital core. By digitalizing our operations, we aim to enhance efficiency and effectiveness, deliver superior customer experiences, mitigate risks, and ensure business continuity—all while paving the way for next-generation innovations.

The Digital & Process Performance function is organized into key teams to drive transformation effectively. Processes & Applications focuses on modernizing core business processes, while Data & Analytics enables data-driven decision-making. IT Operations ensures reliable and secure IT infrastructure, and the Transformation Management Office drives Huhtamaki wide business transformation initiatives with strategic goals.

We are now looking for a talented Senior Solution Design Owner to join our team of Customer Excellence. This role is located in Espoo, Finland and it reports to the Senior Solution Manager, Customer Excellence.

Responsibilities and key activities:

Own technical solution design originating from commercial processes ensuring alignment with business needs, strategic goals and enterprise architecture.
Collaborate with cross-functional teams and Lead multi vendor ecosystem ensuring clarity of E2E and fit to need solution designs.
Provide guidance and support for solution implementation, ensuring successful deployment.
Evaluate and recommend new technologies and tools and monitoring existing product roadmaps and quarterly upgrades.
Ensure compliance with security and regulatory requirements.
Monitor and evaluate the performance of solution designs and conduct testing to identify areas for improvement and implement necessary changes.
Build and secure that key IT best practices related to development, deployment and documentation are followed.
Accountable for ITIL practices within Customer Excellence
Development of the CRM and surrounding application ecosystem
Support with major and complex incident and service requests

Requirements for the role:

Min. 5 years of experience in solution design, industry best practices and out-of-box functionalities of key CRM platforms & surrounding systems.
Strong understanding of solution development and integration.
Proven ability to work with cross-functional teams, ability to lead and do network facilitation and secure efficient co-creation in international, multivendor environment
Excellent problem-solving and analytical skills
Continuous improvement mindset
Previous sales experience is seen as a plus
Previous experience from the consumer industry is seen as a plus
Share our values Care, Dare and Deliver
Fluency in English (written and spoken) is a must, Finnish is seen as a plus
Min. Bachelor’s degree in IT, computer science, data science or a related field.

What's in it for you?

A meaningful job: At Huhtamaki, we believe in protecting food, people and the planet. Our innovative and transformative solutions touch the daily lives of people everywhere.
Employees at the center: As part of our 2030 Strategy we are committed to building a high-performance workforce and in doing so strive to be the best workplace for our employees – employees safety and wellbeing is our top priority
Development opportunities: We care for each other – and want our talent to thrive and develop
Responsible employer: Sustainability is embedded in everything we do. We believe diverse teams fuel innovation. We invest in fostering an environment where everyone is safe both psychologically and physically and where diversity and inclusion are promoted through day-to-day behaviors, which are reinforced by our policies and practices.

If you are interested in this opportunity, please submit your CV and apply latest by 12th of January. We aim to start the interviews already during the application period. The upcoming holiday period (24th of December-6th of January) might cause a small delay in our response time, so thank you already in advance for your understanding and patience.

Join us to shape the future together!

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