Senior Support Specialist

ASB is a large organisation with team members spread all across Aotearoa in both our Banking Branches and across our Corporate Offices and Regional Business Banking Centres. Our Service Desk Specialists support our team members with any assistance they might need when it comes to technology.

We deliver on our purpose by providing simple, meaningful ways to help Kiwis improve their financial wellbeing, today and tomorrow. We achieve this by doing what we do best, championing innovation and fresh thinking, so we can open up new opportunities for more people to stay one step ahead.

About the role:

You'll be joining our Service Management Practice, as a Senior Support Specialist within our IT Service Desk. Part of a close-knit team, you'll lead by example while delivering customer-focused support. As a Senior Specialist, you'll be enabling the success of an exciting technology transformation program and troubleshooting IT systems and processes in real-time.

To be successful in this role:

You're hungry to learn, grow and advance your IT leadership experience. You enjoy exercising your problem-solving skills, acting as an escalation point, have a continuous improvement mindset and can explain complex technical information in a way that's easy to understand. You can provide mentorship and guidance to team members and continually improve the level of service provided by the team. You communicate clearly and enjoy building connections with your teammates and the people you support. You have a great work ethic, manage your time efficiently, are proactive, driven and follow up on your commitments.

Ideally, you have some of the following skills and experience:

• Leadership experience through mentoring and coaching teams
• The ability to support and develop other members of the team, and provide honest constructive feedback where there are opportunities to learn and grow
• You will come from an experienced background in Service Desk or IT Support
• Experience with Windows and Microsoft 365 troubleshooting
• Experience with Microsoft Authenticator and InTune would be highly advantageous
• Experience acting as senior escalation point to ensure high-impact incidents are quickly escalated, and generate initiatives that reduce recurring calls
• You will also have great communication skills, a collaborative and customer focused mindset and be a natural problem solver

Te mahi ki ASB | Working for ASB

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture where people are engaged, passionate and valued - living our values every day is integral to achieving our purpose.

We offer a flexible and supportive work environment with industry leading benefits that include Choice options, Health, Life and Income protection insurance plus several leave benefits.

Applications will be reviewed as they are received, and this role may close earlier than advertised so apply now if you feel this role aligns with your experience and career aspirations.

Me pēhea te tono | How to apply?

For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.

If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

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