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Senior Systems Administrator, Signavio
Posted on Aug. 18, 2026
- Sydney, Australia
- 0 - 0 USD (yearly)
- Full Time
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Department of Customer Service
Reference number
req53466
Occupation
Systems Administration
Work type
Full-Time
Location
Sydney City
Salary Information
$133,348 to $146,945 plus superannuation
Closing date
02 September 2026 at 10:00am
Senior Systems Administrator, Signavio
Clerk Grade: 9/10 $133,348 - $146,945 plus super
Ongoing Full-Time opportunity
Location: McKell or Parramatta – hybrid working available with 2 days per week required in office
Clerk Grade: 9/10 $133,348 - $146,945 plus super
Ongoing Full-Time opportunity
Location: McKell or Parramatta – hybrid working available with 2 days per week required in office
About us
The Government Shared Services (GSS) Division within the Department of Customer Service delivers critical corporate and technology services that support NSW Government agencies and enable better outcomes for the n
About the role
The Senior Systems Administrator, Signavio works closely with business stakeholders, process owners, and technical teams to enable process modelling, process governance, collaboration, and continuous improvement initiatives. The role also manages platform lifecycle activities, including user access and security, configuration management, integration support, release management, compliance, and the adoption of best-practice business process management methodologies across the organisation.
Key responsibilities
- Administer and maintain the SAP Signavio platform, ensuring it remains reliable, secure, available, and fit for business needs.
- Manage platform governance, security, and compliance, including user access, permissions, standards, and alignment with organisational policies.
- Support business stakeholders in process management activities, including process modelling, collaboration, process governance, and best-practice business process management.
- Monitor platform performance, usage, and adoption, identifying opportunities to improve user experience, data quality, process maturity, and business outcomes.
- Coordinate platform lifecycle management, including upgrades, releases, testing, integrations, issue resolution, vendor engagement, and continuous enhancement activities.
- Enable organisational process excellence and transformation, through user training, technical guidance, documentation, and support for continuous improvement initiatives.
The key challenges to be successful in this role
- Maintaining a trusted and well-governed enterprise process repository while meeting the diverse needs of business stakeholders across the organisation
- Driving consistent adoption of SAP Signavio standards, governance frameworks, and business process management practices across multiple business areas.
- Ensuring process models, process hierarchies, and supporting documentation remain accurate, current, and aligned with organisational objectives, compliance requirements, and operating models.\ Supporting stakeholders with varying levels of process management maturity and capability, requiring tailored guidance, coaching, and support.
- Managing competing stakeholder priorities and expectations in a complex and continuously evolving environment.
- Keeping abreast of emerging SAP Signavio capabilities, industry trends, and best-practice business process management methodologies to maximise value from the platform.
You are -
- Experienced systems and platform administrator with strong expertise in business process management and enterprise process governance.
- Demonstrated experience administering and supporting SAP Signavio or similar process management platforms, with a strong understanding of process modelling standards, governance frameworks, and continuous improvement methodologies.
- Excellent stakeholder engagement skills and are able to collaborate effectively with business users, process owners, technical teams, and vendors to deliver high-quality outcomes.
- Strong analytical and problem-solving abilities enable you to manage platform performance, resolve issues, and identify opportunities to improve process maturity and organisational capability.
- Proactive, customer-focused, and committed to driving process excellence, ensuring the SAP Signavio platform delivers value and supports strategic business transformation initiatives.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
How to apply
There are lots of reasons why a role with us is rewarding - working with us gives you:
- The opportunity for meaningful work that matters to all of us in NSW
- We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
- Flexible leave so you can recharge and make time for what counts
- Much more than just a job, you can build a career here
- Access to health and well-being programs including Fitness Passport
How to apply
If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
Flexible leave so you can recharge and make time for what counts
Much more than just a job, you can build a career here
Access to health and well-being programs including Fitness Passport
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
Flexible leave so you can recharge and make time for what counts
Much more than just a job, you can build a career here
Access to health and well-being programs including Fitness Passport
For enquiries relating to recruitment please contact Bryan Kreltszheim via Bryan.Kreltszheim@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesady 2nd September 2026 @9.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
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