Senior Waiter/Waitress

The Senior Waiter/Waitress is responsible for providing exceptional service to guests

while overseeing and coordinating the activities of junior waitstaff. This role combines

hands-on customer service with leadership responsibilities, ensuring smooth operations

in the dining area and a positive guest experience. The Senior Waiter/Waitress will report

to the Head Waiter or Restaurant Manager, and will be expected to lead by example, set

high standards of service, and support the management team in training and developing

staff.

The main tasks and Duties:

• Greet guests, take orders, suggest menu items
• Ensure food and drinks are served promptly and accurately to guests
• Resolve any guest complaints or concerns in a professional and timely manner to ensure guest satisfaction
• Maintain high standard of cleanliness and presentation in the dining area
• Supervise junior waitstaff, delegate tasks and responsibilities, assist with training and provide guidance and support to the team during peak hours
• Communicate effectively with kitchen staff to ensure orders are prepared correctly and in a timely manner
• Work closely with the Restaurant Manager and Head Waiter to ensure service goals and standards are met
• Adhere to all health and safety regulations, ensuring that food handling and service procedures meet industry standards.
• Assist with inventory monitoring stock levels of restaurant supplies.

Job pre-requisites

• At least 1 year of relevant experience
• A genuine love for hospitality and delivered exceptional service
• Strong multitasking and problem-solving skills with attention to detail
• Excellent communication and team building skills
• Ability to work evenings, weekends and holidays as needed
• Open full time right to work in New Zealand

Job Type: Full-time

Pay: $26.00 – $28.00 per hour

Schedule:

• Rotating roster

Application Question(s):

• A genuine love for hospitality and delivered exceptional service
• Strong multitasking and problem-solving skills with attention to detail
• Excellent communication and team building skills
• Ability to work evenings, weekends and holidays as needed
• Open full time right to work in New Zealand

Experience:

• Waiter/ waitress: 1 year (Preferred)

Language:

• English (Preferred)