Server

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Ste. Anne’s Spa

Ste. Anne's Spa believes in the healing power of human touch. Set in the picturesque rolling green hills of Grafton, ON, Ste. Anne's offers all-inclusive day and overnight spa trips to guests from all over the country.

Just as Ste. Anne's prioritizes health and wellness of guests, Ste. Anne's offers lots of great health benefits for staff:

• Free onsite gym membership and free personal training
• Use of the fitness facility, walking trails and gardens
• $150 Education fund towards personal interest classes
• Financial support for job relevant training
• Discounts on products sold in the Boutique or Bakery
• Discounts on day and overnight spa visits
• Staff Draw Days to win free day spa
• Mental health and tele-health programs
• Dental, Drug, Vision, LTD, AD&D, Travel Insurance, Life Insurance
• Extended Health Coverage, applicable to Massage (RMT), Chiropractor, Physio, and more

*Eligibility for benefits varies based on length of employment, and employment status (i.e. full-time, part-time or contract).

Server Job Description:

Purpose of this Position:

The Server ensures the comfort of guests in the dining area and that food service is delivered efficiently and with a professional demeanor. Ste. Anne’s restaurant provides a high level of food quality, value, consistency and satisfaction to the guests, and is considered essential to Ste. Anne’s 4 Diamond hotel standard. You will work closely with the culinary team to ensure complete familiarity with the menu and ingredients, the delivery of high-quality meals, and adhere to food safety standards to create a memorable culinary experience for our guests.

Job Summary:

• Full-time, permanent position
• Wage: $22 to 25 per hour
• Paid bi-weekly

Responsibilities:

1. Provide high quality service to the guests and rate highly on guest surveys

• Greet guests warmly by smiling and introducing yourself.
• Familiarize yourself with the menu and ingredients, and advise guests of the specials.
• Give recommendations and speak positively of the menu.
• Revisit your tables and ask them how they are enjoying their meals.
• If there is a problem with a meal, offer a fresh serving and let the supervisor know. If necessary, keep your table apprised of updates.
• Demonstrate professional, courteous and knowledgeable conduct to guests and coworkers.
• Provide support, guidance and coverage for coworkers, as needed.

2. Follow Pre-Order procedures.

• When greeting guests, bring a water carafe and bread basket to the table.
• Advise guests of the specials.
• Take the drink order.
• When returning to the table, take the food order.

3. Take guest orders accurately and in compliance with Ste. Anne's allergy control protocol.

• Acknowledge the order by repeating it.
• Ask and note allergies, and circle them in red.
• Remove the menus.
• Place the order in the kitchen and call it.

4. Demonstrate timely service and proper presentation during the service.

• Place and remove all beverages from the right of the guest, where the nature of the table allows you.
• At dinner time, bring the amuse before the appetizers.
• Serve women and elderly guests first, followed by the person to the right of the host. Serve the host last, where relevant.
• Place and remove all food from the left side of the guest, if the nature of the table allows you. If appropriate, protein should be placed closest to the guest.
• If there was an allergy flagged at the table, double check that the order placed is correct and the ingredients are safe for them.
• When placing food, always offer fresh ground pepper.
• Let the kitchen know when you are ready for your next course.
• After clearing plates from the table, make sure the table is ready for each course with the appropriate cutlery.
• Check in frequently to make sure that the guests have water and bread at all times.
• Before offering desserts, clear the table of all dirty dishes, side plates, and bread basket.
• Offer coffee and/or tea with the desserts.

Job Requirements:

• Weekends, evenings and holidays as needed
• Maintain personal hygiene, including clean, controlled hair and appropriate hair covering
• Able to stand for long periods of time
• Able to lift up to 30 lbs
• Able to squat, kneel, bend, lift, twist at the waist, and reach above the shoulder

Qualifications:

• Minimum 6 month’s experience as a server or bartender
• High school diploma or equivalent

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Profit sharing
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program

Work Location: In person