Server - Black Card Room (Part Time)

Essential Job Functions:

• To provide fast, friendly, professional, and attentive service to Rivers most important guests, ensuring they receive world class and personalized service.
• Builds relationships with guests, remembering previous visits and preferences
• Clears empty dishes, utensils and glassware from tables and takes to dish room, being careful to control breakage and keeping items from being thrown in trash.
• Wipes down tables, chairs/booths, and sweeps debris from floor, if necessary.
• Offers additional beverages and provides refills.
• Knows and can answer questions about current casino events and programs and can give guests directions to all casino areas.
• Resolves guest complaints when appropriate and communicates guest complaints to management immediately.
• Completes all opening, closing and running cleaning duties.
• Keeps lounge area and side stations organized, clean and free of debris, pointing out any facilities or EVS needs to manager.
• Follows all safety and sanitation rules, including lifting and carrying procedures, and reports any discrepancies to management.
• Greets every guest with a smile
• Follows sequence of service for every guest
• Possesses complete knowledge of all procedures related to the job.
• Ensures that the restaurant is properly set and ready for business, checking for cleanliness
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Knows the menu items, specials, and prices.
• Uses the pivot point system to ensure proper placement of food.
• Takes orders accurately and completely.
• Knows current wine list and has an understanding of the different wines.
• Completes all side work and other duties as assigned in a timely manner.
• Offers assistance to all guests regardless of where they are seated.
• Performs table side cooking/preparing as required
• Upholds standards by setting examples with appearance and work ethic.
• Works to ensure a clean and sanitary work area at all times.
• Handles any guest’s complaints or problems in a prompt and courteous manner.
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
• Keeps work area clean.
• Ensures thorough communication between shifts.
• Remains up to date on all Department Policies and Procedures.
• Understands that schedules are subject to change.
• Complies with all departmental rules, side work assignments, and departmental procedures.
• Performs all other duties specified or assigned.

Qualifications (Knowledge, Skills, and Abilities):

• Requires constant standing, walking, bending with occasional sitting, reaching outward, reaching above shoulder level, squatting and kneeling
• Requires constant pulling/pushing up to 25lbs. with occasional pulling/pushing of 25-75lbs.
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
• Possesses ability to work under pressure.
• Prior experience is helpful as well as a proven track record demonstrating sound judgment.
• Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well- groomed appearance.
• Is always clean and neat, in proper uniform, including nametag, I. D. badge, and slip resistant shoes.
• Reports to work on time; signs and swipes in properly.
• Possesses complete knowledge of all procedures related to the job.
• Must attend and pass Care (Controlling Alcohol Risks Effectively).
• Adheres to the Cut Off Procedures
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays