Service Administrator - Plumbing

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At Techworks, we pride ourselves on exceptional customer service and high-quality workmanship.

But our biggest triumph is our culture: Teamwork makes Techworks!

About Techworks

Founded in 2013, Techworks Group has grown to over 120 employees and is proud to be a leading commercial electrical and plumbing contractor in WA. We are powered by problem solvers, delivering safe, quality end to end solutions for our clients, and our vision is to be the provider and employer of choice in our sector.

Our Plumbing Service division is recognized as an industry leader, supporting thousands of Local and State Government assets and other commercial sites across WA. We deliver a wide range of works, from reactive and after hours callouts through to scheduled routine maintenance, rectifications, minor projects, infrastructure upgrades, and asset replacement.

Through our Safeworks program, we support team members inside and outside the workplace with practical systems, real wellbeing initiatives, and everyday coaching. Safeworks is backed by our ISO45001 and ISO9001 certified management systems and reinforced through a culture of teamwork, wellbeing, and continuous improvement.

The opportunity

We are looking for a capable, organized Service Administrator to join our Plumbing Service team. This role is the engine room of the department, coordinating bookings, allocating work, and keeping jobs moving from setup through to invoicing, while maintaining strong communication with clients and our field team.

You will report to the Service Coordinator and work closely with the Contracts Manager and Service Manager to deliver efficient scheduling, accurate job administration, and consistent client outcomes across long term contracts.

Key responsibilities:

• Coordinate and schedule plumbing jobs across our client base
• Manage bookings, timesheets, and job allocation to support efficient delivery
• Communicate with clients and trades to confirm timing, access, scope, and updates
• Administer jobs from setup through to completion and invoicing
• Invoice completed works, including email invoicing and submissions via client portals
• Monitor and support achievement of client and internal KPIs, including tracking rectifications and communicating outcomes
• Develop and maintain strong client relationships to support contract performance and growth
• Work within multiple client systems and portals to meet external requirements and KPIs
• Complete day to day department administration, supporting the Contracts Manager, Service Manager, and Service Coordinator
• Data entry and preparation of weekly and monthly reports as required
• Adhoc administration tasks to support the wider service team

Why join Techworks:

• Service with Structure – Strong systems, clear processes, and consistent standards that keep work flowing and support quality outcomes.
• Powered by Problem Solvers – An enthusiastic, collaborative team that works together to deliver practical solutions and build strong, long term client relationships.
• More Than a Job, a Future – A full time, stable role with structured training, development, and opportunity to grow as the business continues to expand. Competitive remuneration package Company paid parental leave. Market leading clients and long-term contracts. Strong safety culture backed by Safeworks, ISO45001 and ISO9001 systems. Well established wellbeing and mental health initiatives. Working from home arrangements available.

About YOU!

You are organised, reliable, and calm under pressure. You enjoy coordinating moving parts, communicating clearly, and keeping work flowing. You take pride in accurate administration, follow through on actions, and can build trust with both clients and field teams.

Required skills

• Prior administration experience, ideally in a trade, service, or contracting environment
• Ability to work effectively as part of a team, and independently when required
• Confidence learning and working across multiple client portals and systems
• Experience with simPRO is beneficial, but not essential
• Reliable, with strong attention to detail and consistent follow through

This is a full-time role, Monday to Friday required between the hours of 7.30am-4.00pm.

Techworks Group supports a diverse workforce and encourages applicants from all backgrounds to apply.

Employer questions

Your application will include the following questions:

• How many years’ experience do you have as a Service Administrator?
• Which of the following statements best describes your right to work in Australia?
• Do you have experience in administration?
• Do you have a current Police Check (National Police Certificate) for employment?