Service Advisor

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We are part of the OK TIRE network that has more than 360 stores coast to coast. We operate three facilities in Etobicoke including a 7 Bay automotive repair centre.

We are currently seeking an Automotive Service Advisor for our high volume, fast paced automotive repair shop

Overview
We’re looking for a motivated and customer-focused Automotive Service Advisor & Tire Specialist to join our team. This is a dynamic, growth-oriented role that blends inside sales & customer service. You’ll work closely with customers to provide solutions, prepare accurate quotes and invoices, and support the shop team in delivering a seamless experience. If you thrive in a fast-paced environment, enjoy building relationships, and want the opportunity to grow your career, this role is for you.

What You’ll Do

• Sales & Client Support – Handle vehicle service and tire/wheel inquiries, follow up on leads, and build relationships with new and existing customers.
• Customer Experience – Greet every customer, provide information on services, handle concerns with professionalism, and ensure a welcoming shop environment.
• Quoting & Invoicing – Prepare accurate estimates, process invoices, and ensure payments are completed.
• Shop Support – Track service progress, assist with scheduling, and provide operational support to the Shop Manager.
• Collaboration – Work closely with the team to ensure efficiency, accuracy, and customer satisfaction.

What You Bring

• Experience in service advisor capacity; industry knowledge is required.
• Experience in tire & wheel sales.
• Strong customer service skills, with a proven ability to resolve concerns and build trust.
• Excellent time management, organizational skills, and attention to detail.
• Strong interpersonal and communication skills—confident, professional, and approachable.
• Ability to thrive in a fast-paced, high-volume environment while staying adaptable.
• Proficiency with Microsoft Office and comfort with digital communication tools.
• Valid driver’s license.
• High school diploma required; post-secondary education an asset.
• Entrepreneurial mindset with resilience and initiative.
• Experience with invoicing, scheduling, or shop operations.
• Problem-solving and leadership potential.
• Willingness to learn and grow through training.

What We Offer

• Competitive salary based on experience
• Comprehensive benefits package
• Supportive, team-oriented environment
• Ongoing training and professional development
• Flexible scheduling options
• Career growth opportunities

Job Type: Full-time

Pay: $58,000.00-$70,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Store discount
• Vision care

Ability to commute/relocate:

• Etobicoke, ON M8Z 5K2: reliably commute or plan to relocate before starting work (required)

Experience:

• service advisor: 3 years (required)

Work Location: In person