Service Advisor - 4 Day Week (Douglas)

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We are currently recruiting for a Service Advisor for join our Douglas Team

Job Summary: As an Service Advisor you will be the primary point of contact for our customer's service requirements from vehicle booking, through to payment receipt.

Responsibilities Include but Are Not Limited To:

• Provide end-to-end management of customer vehicle service journeys.
• Meet and greet all service customers professionally.
• Schedule customer vehicle service bookings via phone, email, and walk-ins.
• Determine workshop availability for service, maintenance, and repair work.
• Maintain up-to-date progress on all customer vehicles undergoing service or repair.
• Advise customers on additional work or costs, securing their agreement as needed.
• Hand over serviced vehicles at the agreed time, explain completed work, and process payments.
• Gather customer feedback and liaise with management to implement improvements.

Personal Attributes:

Candidates should align with our core values of:

• Integrity – Doing the right thing, always.
• Commitment – Taking ownership and delivering excellence.
• Caring – Putting people first, from customers to colleagues.

Required Education, Skills, and Qualifications:

• You will be organized, flexible and prepared to work as part of a team, with strong interpersonal skills with colleagues and customers.
• You will have a desire to learn and upskill.
• You will have strong PC skills, and a technical background would be an advantage.
• You are required to have a full clean driver’s license for this role.
• You will have two years experience working as a Service Advisor in a Motor Dealership setting

Benefits:

• Competitive package, with access to a pension scheme once eligible.
• 4 Day Work Week
• Sales and Employee referral bonuses
• Employee Assistance Program

Job Types: Full-time, Permanent

Licence/Certification:

• B (required)

Work Location: In person