Service Advisor

We are looking for a skilled and experienced Automotive Service Advisor to join our team. In this pivotal role, you’ll act as the main point of contact between our customers and our expert technicians, ensuring a seamless service experience from booking to vehicle collection. Your responsibilities will include understanding customer needs, delivering precise repair estimates, and clearly explaining service recommendations. If you’re detail-oriented, customer-driven, and bring solid automotive expertise, we want to hear from you!

This role is 45 hours per week, worked Monday-Saturday. Saturday being a half day only.

The Role:

• This is a front line Service Advisor's role where it is pivotal to recognise incremental opportunities and maximise service department revenue
• The role of the Service Advisor involves booking in vehicles, discussing repair work carried out, and following up service bookings along with a range of other duties
• Supporting a team of technicians alongside other support personnel this front line role provides a direct interface between service customers and the workshop
• You would be working closely with the Service Manager and Workshop Foreman planning workloads, processing warranties, advising on technical issues and the logistics of booking, and advising clients on incoming and completed service work
• This role will also involve invoicing, quotations and working with our suppliers to arrange for parts.

What We Offer:

• Competitive salary.
• A team who invests in your ongoing growth and development and provides access to a variety of online learning modules.
• Discounts across our range of products and services.
• An inclusive and diverse work environment.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We’d love to speak with you to see if you might be a great fit for the role.

Job Type: Full-time

Pay: $80,000.00 – $90,000.00 per year

Schedule:

• 8 hour shift
• Weekend availability

Supplementary Pay:

• Performance bonus

Application Deadline: 30/11/2024