Service Advisor - Jaguar Landrover Services

Tailor Your Resume for this Job

• To greet, receive and serve customers with a smile.
• To always be groomed and in uniform.
• To conduct joint inspection with the customer of his/her vehicle.
• To take signature of the customer on the inventory sheet / job card once the inspection is complete.
• To ensure all details related to customer –contact number, email ID, Residence address, vehicle number etc. are mentioned in the Job card.
• To give customers the right advice & recommendation based on the vehicles service history.
• To furnish reasonable initial estimate of service with the customer.
• To assist with customer’s insurance assessment, claim process & other processing requirement, paper work, etc.
• To provide a well calculated time of delivery & cost of repairs considering all operational factors.
• To coordinate with JC for service after the insurance company’s go ahead & customers prior approval on estimate only.
• To inform customer about the additional jobs, cost involved and proceed after prior approval / supplementary insurance assessment only.
• To ensure that all demanded jobs by customer are completed on time & within estimated cost, with best body repair & paint finish quality.
• To exceed customers’ expectations and resolves queries.
• To achieve the set business targets in terms of parts selling, labour billing, VAS, tyres, batteries, ATW, RSA.
• To attend minimum number of customers/cars per day as per the dealership norms.
• To achieve the set qualities targets in terms of complaint incidence, PSF score, Zero repeat repair etc.
• To follow up & be responsible for the recovery of all outstanding payment from insurance company/customer.
• To ensure body shop to service conversion for all vehicles which are due for service.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Experience:

• total work: 4 years (Preferred)

Work Location: In person