Service And Repair Specialist

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Job description:

Service and Repair Specialist - Jewelry Design Center

About Us:
Established in 1977, Jewelry Design Center is an expanding locally owned, family business. We are artisans, goldsmiths, gemologists and professionals with a single mission; to be your jeweler for life. Our journey began as a wholesale manufacturer, a jeweler to the jewelers. Over nearly 50 years we have transformed into the largest supplier of diamonds in the Northwest. proudly rooted in the Tri Cities, Spokane and Missoula. Our state-of-the-art workshop and expert goldsmiths are visible so you can watch how jewelry is being created start to finish. Services range from custom design to meticulous repairs. Our showroom is the largest in the region with an incredible collection of diamonds, engagement rings, bands, fashion designers and Swiss made watches as well as our own Jewelry Design Center collection made in house. If you are of a mindset that community, customer service and growth is an integral part of who you are, this is the position for you!

Job Description:
As a Service and Repair Specialist, you will be responsible for delivering a high standard of customer service while promoting our jewelry products and services. You will assist customers with their jewelry needs, managing repairs and ensuring a memorable shopping experience.

Key Responsibilities:

· Provide exceptional customer service, greeting and assisting customers with their jewelry needs in-store and over the phone.

· Offer expert advice on jewelry maintenance and repair.

· Maintain up-to-date knowledge of product offerings, promotions, and store policies.
Assist with product repairs, sizing, and other after-sales services.

· Build and maintain strong relationships with customers to drive repeat business and customer loyalty.

· Handle sales transactions accurately and efficiently using the point-of-sale system.

· Keep the store organized, clean, and well-stocked, ensuring displays are attractive and inviting.
Support promotional events and store initiatives to increase foot traffic and sales.
Ensure customer satisfaction and address any concerns or issues promptly.

· High school diploma or equivalent; additional education or certification in customer service or retail is a plus.

· Previous experience in customer service, or retail is preferred, especially in the luxury or jewelry industry.

· Strong communication skills, both written and verbal.

· Friendly, approachable, and customer-oriented attitude.

· Ability to multitask in a fast-paced environment.

· Basic knowledge of jewelry products, trends, and materials is a plus.

· Proficiency in using point-of-sale (POS) systems and Microsoft Office (Word, Excel).

· Attention to detail and excellent organizational skills.

· Ability to work well in a team and independently.

· Availability to work flexible hours, including events and weekends.

Benefits:

· Competitive salary based on experience

· Employee discounts on jewelry and store products

· Health Package

· PTO

· 401K Options

· Paid training and further education opportunities in the industry

· Growth opportunities in other departments

· Access to top-of-the-line equipment and cutting-edge technology

· Kind and supportive staff that encourages you on your journey

Job Type: Full-time

Pay: $46,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Work Location: In person

Job Type: Full-time

Pay: $46,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person