Service Appointment Coordinator

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Guelph Volkswagen is looking for an Appointment Coordinator to join our growing service team. The Appointment Coordinator is responsible for scheduling a high volume of incoming calls, emails and in-person appointments. The right candidate will be dependable, have a positive attitude and above average customer service skills. This position is performance-driven and customer service-focused.

• Strong communication skills both on the phone and via email
• Work well in a team environment
• Organization/Detail Oriented
• Positive and Professional Attitude
• Experience with computers and excel are an asset

Daily Responsibilities:

• Handle all incoming customer appointment inquiries efficiently and accurately.
• Electronically schedule appointments.
• Obtain all the relevant information from each customer, including name, phone number, vehicle model and service required
• Generate and maintain appointment schedules
• Follow-up with customers who miss scheduled appointments
• send service reminders to customers
• Follow all company and manufacturer policies, directives and procedures

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

• Dental care
• Extended health care

Ability to commute/relocate:

• Guelph, ON N1H 7K9: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (required)

Work Location: In person