Service Cashier/ Appointment Coordinator

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At Dixie Ford Sales we believe in treating guests like Family, we strive to make every guest a guest for life. Happy employees make happy guests, and we reward individuals who are ready to come to work and make a difference. Every employee at Dixie Ford Sales is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect.

Job Overview

We’re currently seeking a friendly, reliable, and detail-oriented Service Cashier/ Appointment Coordinator to join our team. If you thrive in a fast-paced setting, enjoy interacting with people, and are available to work Saturdays, we’d love to hear from you.

Duties and responsibilities:

• Answer customer calls, providing friendly service and offering appointment options.
• Check warranty info, book appointments, and upsell recommended services.
• Ensures customer signature on all warranty copies of RO’s.
• Monitors cash flow of service department.
• Ensures invoice totals are accurate. (Actual vs. Quotes).
• Assist with filing and administrative support, including printing and distributing repair orders and invoices.
• Schedule service appointments when necessary and provide general support to the front-end service team.
• Maintain up-to-date customer data in the system.
• Set up new vehicle deliveries and update customer information.
• Uses computer and other record keeping systems to manage information.
• Assists in Dispatch/Booking procedures.
• Participates in all department and dealership meetings.
• Provide support to the Service Advisors as needed.
• Follow dealership procedures to ensure accuracy and professionalism in all interactions.

Job Qualifications:

• High school degree or equivalent.
• Cashiering experience an asset.
• Previous experience in a receptionist or customer service role.
• Basic computer knowledge.
• PBS experience an asset.

Please note: Applicants must provide a criminal background check prior to commencing employment.

Dixie Ford Lincoln is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require disability accommodation during any stage of the recruitment process, please indicate this in your application.

Pay: $18.00-$19.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Store discount

Experience:

• Cashiering: 1 year (preferred)

Work Location: In person