Service Center Administrative Assistant - Headquarters

Big R Stores has an opening for our growing Service Center located in Pueblo, CO at our Home Office/Distribution Warehouse. The successful candidate will be responsible for handling customer service, store communications, scheduling and verification of repair orders.

Candidate must be detail-oriented, committed to customer service and comfortable in a shop office setting. Computer proficiency is required.

**** Previous Shop & Mechanical Experience Preferred****

Specific Functions:

• Receive and monitor inbound and outbound repair equipment and physical inventory.
• Build work orders for incoming repairs and organize equipment in shop triage area for techs.
• Assist with loading and unloading of customer repair items on dock.
• Coordinate with customers and stores on pickup/delivery and shipment of equipment.
• Invoice repairs on completed work orders – transfer equipment to stores as required.
• Monthly inventory of parts and equipment.
• Place parts and supply orders for shop, customer and stores.
• Accept repair payments.

General Responsibilities:

• Handle incoming calls and communications.
• Manage filing, orders, and shipping.
• Customer service for phone, online and walk in customers.
• Updating work orders.
• Organize and maintain office and common areas to clean and professional standards.
• Bank deposits and general office duties and errands.
• Maintain supply inventory.
• Minor office equipment maintenance and cleaning.
• Maintain cash drawer and balance safe.
• Other duties as assigned.

• Starting wage is based on experience.

Benefits:

• Paid Time Off (PTO)
• Medical, Dental, Vision Insurance Options (Eligibility required)
• Supplemental Insurance
• 401K Retirement Plan Options (Eligibility required)
• Employee Discount
• Paid Holidays
• On-site Gym
• Growth opportunities