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Service Center Specialist

Posted on Jan. 28, 2025

Mira Loma, United States of America
53200.0 - 85100.0 USD (yearly)

Full Time

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Essential Duties/Principal Responsibilities:

Manage inbound phone calls, online inquires and customer walk-ins.
Process customer requests such as order placement over the phone, in person or via e-mail.
Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.
Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.
When needed, assist with loading product for customer delivery. Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.
Manage work orders for service activities. Schedule product pick-up and prepare paperwork for customer sign off.
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.
Ensure purchase orders are properly entered into procurement system to include price and quantity. Complete process for receiving materials, goods and services timely and accurately.
Coordinate preventative maintenance, start-ups, and repairs for shop and field technicians.
Act as site champion for safety. Participate in routine safety calls and/or meetings.

Qualifications: Education, Experience, Skills, Abilities, License/Certification

Required Qualifications:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to effectively communicate verbally and in writing
Effective interpersonal skills with customers and employees
Computer proficiency to include Microsoft Word and Excel
Solid math skills
Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative
Resourceful and well organized; efficient and detail oriented
Ability to adapt to frequent change in a high pressure environment
Strong sense of responsibility and desire to complete tasks properly
Ability to work independently or as part of a team

Education & Experience

High school graduate; 2 or 4 year college graduate preferred
Prior experience in customer service in industrial, construction or municipal environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Considerable standing, walking, bending, heavy lifting (up to 50 pounds) and carrying.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
Intermittent exposure to all outdoors weather conditions; intermittent exposure to shop and jobsite noise (to maximums of 95 decibels).
Travel: As required to fulfill the duties listed above. Other travel as needed or required by the company.
Extended hours as needed (weekends, overtime and on-call rotations)

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees assigned to this position. It shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Xylem reserves the right to modify this job description or require that other tasks be performed as required by the business or job circumstances. (for example, but not limited to, personnel changes, technical developments, business needs, etc.).

Salary range:

$53,200.00 - $85,100.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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