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Service Center Specialist
Posted on Jan. 28, 2025
- Mira Loma, United States of America
- 53200.0 - 85100.0 USD (yearly)
- Full Time

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- Manage inbound phone calls, online inquires and customer walk-ins.
- Process customer requests such as order placement over the phone, in person or via e-mail.
- Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.
- Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.
- When needed, assist with loading product for customer delivery. Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.
- Manage work orders for service activities. Schedule product pick-up and prepare paperwork for customer sign off.
- Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.
- Ensure purchase orders are properly entered into procurement system to include price and quantity. Complete process for receiving materials, goods and services timely and accurately.
- Coordinate preventative maintenance, start-ups, and repairs for shop and field technicians.
- Act as site champion for safety. Participate in routine safety calls and/or meetings.
- Ability to effectively communicate verbally and in writing
- Effective interpersonal skills with customers and employees
- Computer proficiency to include Microsoft Word and Excel
- Solid math skills
- Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative
- Resourceful and well organized; efficient and detail oriented
- Ability to adapt to frequent change in a high pressure environment
- Strong sense of responsibility and desire to complete tasks properly
- Ability to work independently or as part of a team
- High school graduate; 2 or 4 year college graduate preferred
- Prior experience in customer service in industrial, construction or municipal environments.
- Considerable standing, walking, bending, heavy lifting (up to 50 pounds) and carrying.
- Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
- Intermittent exposure to all outdoors weather conditions; intermittent exposure to shop and jobsite noise (to maximums of 95 decibels).
- Travel: As required to fulfill the duties listed above. Other travel as needed or required by the company.
- Extended hours as needed (weekends, overtime and on-call rotations)
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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