Service Consultant

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WANTED: Permanent, full-time Service Mechanic. Must not resemble handsome Squidward. Don’t ask.

If you are a Motorcycle Service Advisor who wants to roll up to work, do your job, have some laughs with your coworkers, and then gtfo, look no further than Barnes Harley-Davidson!

Job Summary:

Reporting to the Service Manager, the Service Advisor turns up, takes money off customers, and tries not to piss them off. You’re the face of the service department so... just make us look good, yeah?

The job:

• Be the liaison between customers and service technicians
• Handle all customer and supplier interactions
• Creating, maintaining, and improving relationships with customers
• Accurately document all processes and vehicle conditions
• Ensure customers are aware of all services and time needed for their vehicle
• Customers customers customers customers customers customers. Just keep them updated and informed and offer them a coffee, okay? It’s not that hard.

Our hiring process:

• You find or are sent this job ad.
• You read the ad.
• It piques your interest.
• You tell us you’re interested (apply, email, call, shout from the rooftops).
• We call you for a quick chat and you tell us all about how awesome you are.
• You come in to meet the team and prove yourself worthy.
• You’re hired!
• You brag to all your friends and family about your sweet new life.

The requirements:

• Excellent communication and organizational skills
• Exceptional customer service skills
• Ability to thrive in stressful and time-sensitive situations
• The drive, determination, and motivation to succeed every day (the boss made us add this one)
• Positive, enthusiastic and passionate attitude toward the automotive industry (this one too)
• Previous dealership or automotive experience is an asset
• A minimum of 1 year in a service advisor role is preferred
• Valid Class 5 Driver’s License upon employment
• Must not look like handsome Squidward (very important!!!)

Shifts: Tuesday – Saturday

What we offer:

• MONEY NOW PLEASE – Best in industry pay. Our incentive-based pay plans for most positions mean you are in charge of what you earn. There is no cap, because that would be rude.
• CULTURE MATTERS – Communication, accountability, transparency, and motorcycles. We work hard and we have fun. Bing, bang, boom. Dream job.
• BUT I NEED BENEFITS – Fine. Health, dental, vision, vacation days, paid sick days, mental healthcare, gym membership reimbursement, motorcycle riding courses, crazy staff discounts, free coffee whenever you want, and free lunch every Saturday. Happy now?
• I WANT A CAREER – Well, we build them. We have people that go from washing bikes to running dealerships. Just ask that goofy-looking GM walking around the building. If that’s what you want, we will make it happen.
• BIG BRAIN TIME – You’re going to end up knowing a lot more than you’ll ever need. Our receptionists know how to change the oil on a bike... which is unnecessary but true. With our internal Barnes University training programs and manufacturer factory training, our brains stay wrinkly.
• GOOD PEOPLE – We are hardcore bikers, people who have never touched a motorcycle in their lives, parents, animal-lovers, geeks, foodies, movie buffs, car fanatics, artists, caffeine-addicts, amateur comedians, true crime fans, partakers of the ganja, warlocks, paladins, and more. You’ll make friends here, guaranteed.
• FAMILY VALUES – We are family owned and operated. For over 40 years, the Barnes family has been hands-on running our dealerships. If you want a faceless corporation, we ain’t it, bucko.

So if you're looking for a challenge (whatever that means), are an enthusiastic self starter (whatever that means), and bear no resemblance to a certain version of a certain blue character from a certain Nickelodeon cartoon, APPLY TODAY!

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Job Types: Full-time, Permanent

Pay: $30,000.00-$60,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Flexible schedule
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Ability to commute/relocate:

• Kamloops, BC V1S 1C8: reliably commute or plan to relocate before starting work (required)

Experience:

• service advisor: 1 year (preferred)
• Dealership: 1 year (preferred)

Work Location: In person