Service Coordinator

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POSITION OVERVIEW

The Service Coordinator at UV Pools will:

• Own and drive the entire service department operation
• Maximize service call bookings and service revenue generation
• Effectively dispatch and schedule service technicians
• Serve as the primary point of contact for service customers
• Ensure accurate quoting and invoicing processes (for service)
• Maintain service systems and process conformance

PRIMARY RESPONSIBILITIES Service Operations

• Answer incoming service calls and convert inquiries into booked appointments
• Dispatch and schedule service technicians efficiently across Winnipeg and surrounding areas
• Maximize daily service call volume while maintaining quality standards
• Oversee and enforce adherence to service systems and processes

Customer Communication and Support

• Serve as primary point of contact for service-related questions and scheduling
• Guide customers through service options and recommendations
• Manage customer expectations regarding service timelines and pricing
• Ensure exceptional customer service that drives repeat business and referrals

Administrative and Financial Management

• Handle all service invoicing accurately and promptly
• Oversee service proposal accuracy and effectiveness
• Maintain accurate service CRM data and customer records
• Track service revenue and call volume metrics
• Process service payments and follow up on outstanding invoices

Operational Optimization

• Coordinate with service technicians to optimize schedules and routes
• Ensure techs have necessary information and materials for each call
• Monitor service quality and customer satisfaction
• Support technician efficiency and productivity

IDEAL EXPERIENCE and EDUCATION

• 2 to 3 years of successful service coordination or dispatch experience
• Proven track record of managing service operations or customer service teams
• Experience with scheduling, dispatching, or service coordination preferred
• Proficiency with CRM systems, scheduling software, and digital tools
• Post-secondary education preferred
• Local knowledge of Winnipeg and surrounding areas is a must (to help with realistic scheduling and efficient route planning)

IDEAL PERSONAL QUALITIES

• High level of integrity and professional ethics
• Self-motivated with strong initiative and ownership mentality
• Excellent phone skills and customer service orientation
• Detail-oriented approach to scheduling and invoicing
• Commitment to continuous learning and improvement
• Team-oriented mindset

WORKING CONDITIONS

• Office-based position
• Must have valid driver's license and reliable transportation
• Some evening and weekend availability required (summer only)

COMPENSATION

• Competitive salary
• Health benefits package
• RRSP Program
• Professional development opportunities

REPORTING STRUCTURE

• Works closely with–and Reports directly to head of sales + admin

SUCCESS CRITERIA

• Service revenue growth and targets
• Number of service calls booked and completed
• Customer satisfaction (measured through Google Reviews and our internal customer surveys)
• Service CRM data accuracy and completeness
• Invoice accuracy and payment collection efficiency

SERVICE COORDINATOR–JOB POSTING

Problem Solver Wanted; Must Love Swimming Pools(Service Coordinator Position)

Hey there! We're UV Pools, Winnipeg's trusted pool renovation experts, and we're looking for a nice, kind and smart person to join our team. But first, let's be clear - this isn't your typical service coordinator job.

What This Role Is Really About:

Our service customers need someone who can take ownership of their experience from the first phone call to the final invoice. You'll be the person who makes it all happen - booking the calls, getting our techs where they need to be, and ensuring every customer feels taken care of.

What Success Looks Like:

• Maximum service calls booked and revenue targets hit
• Efficient scheduling that keeps our techs busy and customers happy
• Happy customers who leave glowing reviews and call us again
• Accurate invoicing and smooth payment processes
• A well-oiled service department that runs like clockwork
• Service proposals that convert and solve customer problems

Your Day-to-Day Life Will Include:

• Answering the phone and turning service inquiries into booked appointments
• Playing scheduling Tetris to get our techs to the right places at the right times
• Being the friendly voice customers hear when they need pool help
• Making sure invoices are accurate and payments come in on time
• Keeping our service CRM updated and organized
• Having honest conversations about service options and pricing
• Being part of a team that takes pride in doing things right

You'll Love This Role If:

• You believe in doing things right the first time
• You're the kind of person who thinks three steps ahead
• You enjoy being the person everyone can count on
• You take pride in being thorough and detail-oriented
• You're comfortable having frank conversations about pricing and value
• You like solving puzzles and making schedules work perfectly

We're Looking For Someone Who:

"Is a detail-oriented, dynamic self-starter and passionate team player with strong communication skills who likes working in a fast-paced environment…[insert more cliche's here]”

But really, we want someone who:

• Has a track record of managing service operations or dispatch
• Is exceptionally organized and good with details
• Has excellent phone skills and loves helping customers
• Can explain service options and pricing in simple terms
• Is comfortable using technology for scheduling and invoicing
• Ideally has some experience in home improvement, service coordination, or similar fields (pool experience is a bonus, but not required)
• Can balance maximizing revenue with taking great care of customers

Why UV Pools?

• We're Winnipeg's pool renovation experts (doing this for 20 years!)
• We believe in doing things right, not just doing things cheap
• We're constantly improving our processes and systems
• We offer competitive pay and benefits
• We invest in training and development

A Typical Week Might Include:

• Taking service calls and scheduling appointments throughout the day
• Coordinating with our service techs to optimize their routes and schedules
• Following up on service proposals and converting them to booked work
• Processing invoices and following up on payments
• Updating customer records and service history in our CRM
• Problem-solving when scheduling challenges arise

If you're the kind of person who believes in quality, takes pride in helping others, and wants to be part of a team that's known for doing things right, we should talk.

How to Apply:

Send us your resume along with a note telling us about a time you helped someone solve a complex problem. We're more interested in how you think and work than in your specific pool experience.

Send to: sales@uvpools.com

Learn more at: uvpools.com

Speak to human at: 204-414-1200

Job Type: Fixed term contract
Contract length: 9 months

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Wellness program

Work Location: In person