Service Coordinator

Uvalux works hard to bring Salons, Spas and Fitness Centers the very best in everything Tanning, Beauty, Suncare, and Beyond. Named one of Canada's Top 50 Small and Medium employers, Uvalux is Canada’s largest wholesale distributor in our growing industry, we are proud to be a family owned and operated company that began our story over 45 years ago. Every day we deliver ‘Service From Our Heart’, paired with top-notch products and customer support.

We have an opening for a Service Coordinator! We are looking for someone who is energetic, driven, and thrives in a fast-paced environment. We need a natural self-starter who can also work in a collaborative team environment; outgoing, organized, with a can-do attitude and strong multitasking skills.

As a Service Coordinator, you will be an integral part of our Service and Operations team, supporting various aspects of our daily operations. Your responsibilities will include, but are not limited to:

- Manage incoming calls and provide customers with required information and technical assistance to resolve their issues and answer their questions and/or transfer calls to available Service Support Technicians
- Scheduling technicians in a timely and accurate manor, while prioritizing critical jobs
- Manage all warranty work files and communicate with vendors to ensure applicable warranty parts and labor costs are claimed per vendor procedure
- Work with Executive Assistant to book Service Technician travel (flights, hotels, cars and truck rentals)
- Perform general clerical duties, including data entry, filing, and answering phone calls
- Process parts returned and issue customer credits
- Collaborate effectively with team members across departments to facilitate seamless communication and workflow
- Assist with project coordination and tracking
- Communicate professionally and effectively with colleagues, clients, and vendors via phone, email and in person
- Maintain and update records and databases
- Provide administrative support to the team as needed

Experience:

- Previous experience in an administrative or clerical role
- Proficiency in using Microsoft Office Suite and Web-based applications
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills, in both written and verbal applications
- Ability to multitask and prioritize tasks effectively
- Ability to work effectively in a fast-paced, team oriented environment
- Prior experience in customer service, inventory management and familiarity with inventory tracking systems is an asset

This job is for you if you enjoy a fast-paced environment, building strong relationships, and like the idea of having your birthday off paid. Are you looking for a career that keeps you current on the latest trends and allows you to use state of the art wellness equipment on your lunch break? If you answered yes, this job is for you.

We offer a state of the art work environment complete with competitive compensation and benefits package.

If you are a motivated individual with strong organizational skills and a desire to contribute to a dynamic team, then this job is for you. Apply now to join the team as our Service Coordinator!

Schedule:

- Monday to Friday – 8:00 am – 4:30 pm

Job Type: Full-time