Service Coordinator

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Service Coordinator

Monday - Friday - with the potential to work 1 or 2 days a week from home

Maternity contract 12 months

*This role is with Broderick Bros Ltd a JLA Group Company*

About our business

JLA Group

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Broderick Bros

For nearly 100 years Broderick Bros Ltd has been providing specific, tailored solutions to the foodservice industry in Ireland. We specialise in the design and installation of new kitchen schemes and the repair and service of all types of foodservice equipment. Whatever your requirement; we help you get the best from your commercial kitchen with expert, open advice gained directly from experience. Our designers are on hand to guide you through the most suitable equipment and project solutions. Our Service Desk will log any breakdowns, arrange for an engineer to attend your site and keep you fully informed of the progress of the call from start to completion.

Role overview

This position is office based and will involve various duties in assisting with the service department’s daily operations, the role is hands on and applicants must have excellent telephone and customer skills.

Key tasks

· Assist with all the daily operations of the parts and service department.

· Handling Calls for the Service & Spare Parts Department and distributing them accordingly

· Invoicing, payment processing and related administration.

· Administration processing of parts, machines, and attachments.

· Handling and processing excess parts and service calls and booking in routine service jobs

· Assisting with processing jobs for service engineers and related administration.

Knowledge and Skills

· Some experience in a parts/service/warranty environment would be preferable

· A good working knowledge of Microsoft Office

Job Type: Full-time

Pay: €36,000.00 per year

Schedule:

• Monday to Friday

Application question(s):

• Do you have experience within a parts/service/warranty environment?

Experience:

• Microsoft Excel: 1 year (required)

Work Location: In person