Service Coordinator

Service Coordinator

In Office - 5 days a week

Cronulla

At Modus Projects, we excel in delivering high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, Modus offers a rewarding place to develop your career, whether you are starting out or an experienced professional.

The Opportunity
We have an
exciting opportunity for a highly motivated Service Coordinator to join our Operations team based in Cronulla. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination and delivery of all preventative and reactive facilities maintenance works to our range of clients nation-wide. This opportunity will suit someone who is looking to be part of a fast-growing company and develop into an integral person within Modus.

Key Responsibilities

• Coordinate and manage the delivery of facilities maintenance services for one of our well known commerical clients
• Manage facilities maintenance services, which encompasses HVAC, electrical, plumbing, carpentry, ad hoc support and all related admin services
• Monitor, control and manage work orders and job requests to meet customer expectations and internal KPI’s
• Respond to reported maintenance issues and coordinate efficient and effective responses
• Build effective working relationships with our regular contractors and Modus technicians
• Maintain strong customer relationships through regular meetings and communications
• Receive and manage incoming calls accordingly
  
• Maintain and manage accurate data in the Modus database; TSM
• Compile client reports and distribute to key stakeholders

Skills and Experience

• Proven experience in a similar role within facilities maintenance, property, real estate, logistics or similar
• Exceptional communication and multitasking skills
• Exceptional organisation and time management skills
• Friendly and sociable personality
• Quick learner
• High level of attention to detail
• Intermediate computer skills (MS Word, MS Excel)
• Proven experience meeting & exceeding KPI's

Why Modus?

• Generous Remuneration - Competitive salary, annual reviews, extensive referral bonus scheme.
• Job Security - A long-term career opportunity with ongoing training, upskilling and professional development. Think study leave options, structured L&D programs, and mentorship opportunities with experienced leaders from the industry.
• Supportive Team Culture - Be part of a hardworking, inclusive team that values fun, teamwork, and high performance, supported by experienced management. Enjoy birthday leave, loyalty leave, well-being incentives and access our EAP Programs.
• Family Focused - Enjoy flexible work options, paid parental leave, fertility leave, baby bucks, kids' sports vouchers, and family days.

Apply Today
Join us and become part of a company that values excellence, teamwork, and a commitment to quality service.
Send your CV along with your salary expectations and availability to join our team.

We ensure that all applicants will be responded to.

At Modus Projects, We are advocates for diversity & inclusion.
We are committed to being an equal-opportunity employer, and we celebrate diversity in our team, where everyone feels valued. We make sure that our culture and services continue to incorporate everyone's perspectives and experience. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.