Service Coordinator (Field Service Operations)

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About the Role

We operate a fast-paced service department where work needs to move quickly, clearly, and without delays.

As a Service Coordinator, you are responsible for managing a dedicated team of 5–7 of our skilled technicians and ensuring all service work runs smoothly from initial request through to completion and billing readiness.

You will be the single point of ownership for your assigned work group, ensuring technicians stay productive, customers are supported, and jobs move forward without bottlenecks.

What You’ll Be Responsible For

End-to-End Job Ownership

• Manage service work from request → estimate → scheduling → dispatch → completion
• Ensure every job has clear ownership and moves forward without delays
• Maintain a clear and organized pipeline of work (unquoted, quoted, approved, scheduled)
• For larger or complex work, coordinate with other Service Coordinators to align resources, prioritize work, and ensure smooth execution.

Scheduling & Technician Productivity

• Plan and schedule work for your team of technicians
• Keep technicians fully utilized and minimize downtime
• Adjust schedules daily based on priorities and changes

Dispatch & Service Calls

• Respond quickly to incoming service requests
• Dispatch technicians and coordinate urgent work
• Balance emergency work with planned jobs

Quoting & Coordination

• Prepare and send estimates for inspections and standard repairs
• Follow up on quotes and move approved work into execution quickly
• Escalate more complex scopes when needed

Customer Communication

• Act as the main point of contact for customers
• Provide clear timelines, updates, and follow-through
• Ensure a consistent, professional service experience

Job Close-Out

• Ensure completed jobs are accurate and ready for billing
• Confirm labor, parts, and documentation are complete

What We’re Looking For

Core Traits

• Strong decision-maker who moves work forward quickly
• Comfortable in fast-paced, high-volume environments
• Excellent communicator with both customers and field teams
• Organized, action-oriented, and comfortable owning outcomes.

Nice to Have

• Experience in dispatch, scheduling, or service coordination
• Exposure to quoting or estimating
• Experience managing multiple priorities at once

About Boulanger Industrial Group (B.I.G.)

Boulanger Industrial Group (B.I.G.) is an industrial service company specializing in overhead cranes, lifting equipment, and field service. We support customers across Eastern Ontario with inspection, repair, service call and maintenance services that keep their operations running safely and efficiently.

At B.I.G., we are focused on building a safe service operation that is fast, accountable, and scalable. We invest in our people, empower decision-making at the front line, and prioritize clear communication and strong follow-through with every customer.

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Limoges, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person