Service Coordinator / Service Administrator

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Service Coordinator / Administrator

Location: Dublin
Job Type: Full-Time
Salary: €40,000–€50,000 per year depending on experience

We are looking for an organised and proactive Service Coordinator to join our busy forklift service department.

Working closely with our Service Manager, engineers and parts department, you will play a key role in coordinating breakdowns, planned servicing and certification while ensuring customers are kept informed and service administration is kept up to date.

This is a busy and varied position suited to someone with strong organisational and customer service skills who is comfortable managing multiple jobs and priorities throughout the day.

Key Responsibilities

• Taking customer breakdown calls and logging jobs
• Booking planned servicing and certifications
• Managing service department emails
• Issuing job sheets to engineers
• Contacting customers to arrange engineer access and service appointments
• Preparing customer estimates
• Following up outstanding work and estimates where appropriate
• Creating and updating jobs within Insphire
• Monitoring outstanding jobs and follow-up work
• Processing and issuing GA1 certificates
• Completing insurance and customer-specific documentation
• Processing warranty paperwork
• General administration and support for the Service Manager and engineering team

The Ideal Candidate

• Strong organisational and administrative skills
• Excellent telephone manner and customer service skills
• Comfortable working in a busy, fast-moving environment
• Good computer skills and attention to detail
• Able to manage multiple jobs and priorities at the same time
• Confident communicating with customers and engineers
• Proactive approach to following up outstanding work
• Previous experience in a service, engineering, automotive, plant hire or similar environment would be an advantage
• Experience with Insphire would be beneficial but is not essential

What We Offer

• Salary of €40,000–€50,000, depending on experience
• Full-time, permanent position
• Monday to Friday
• Established and growing Irish company
• Varied role within a busy service department
• Opportunity to develop within the business

If you are organised, customer-focused and enjoy keeping a busy service operation running smoothly, we'd like to hear from you.

Pay: €40,000.00-€50,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person