Service Delivery Administration Officer

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Description:
Permanent Full Time Opportunity
Apply your administration skills in a role that truly helps the community
SCHADS Level 2: $34.58 - $37.73 p/h + Superannuation and career advancement opportunities

About ermha365
At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

About the Role
The Royal Commission into Victoria’s Mental Health System has challenged us to think beyond incremental improvement to deliver a mental health system that helps all Victorians live their best lives. In a region characterised by fragmentation, complexity, and access barriers, implementing the Greater Geelong - Queenscliff Mental Health and Wellbeing Local (GGQ Local) is a key step in realising this goal.

The GGQ Local is delivered by a consortium of equal partners: Barwon Health, Wathaurong Aboriginal Cooperative Ltd, Wellways Australia and ermha365.
The three core elements of our service are people, purpose, and place. The vision of the GGQ Local is a unified, mental health and wellbeing system that is underpinned by the approach of “How can we help?”

We are seeking to fill the permanent full time Service Delivery Administration Officer based at our GGQ Local in Geelong. The role of the Service Delivery Administration Officer entails:

Supporting the Team Leader with onboarding and induction of team members
Staff rostering, including accurate recording of staff leave
Scheduling meetings and recording meeting minutes
Assisting with consumer data maintenance, document management, including scanning and filing and other administration tasks as required
In addition to supporting the Wellbeing and Peer Support Services team, supporting the Community Engagement team, the Concierge team, Program Coordinator and Operations Manager as required.

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Working With Children card, work rights and possess a current & valid Victorian Driver’s Licence.

We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes, including (but not limited to) wearing appropriate PPE and regular hygiene and cleanliness practices.

About You
The successful candidate will be highly motivated to improve the lives of those living with mental illness and who can work collaboratively with multiple stakeholders to achieve desired outcomes whilst also being highly driven to meet deadlines.
We are looking for the successful candidate who has the following attributes:

Tech savvy with the ability to proficiently use Microsoft Office and CRM systems to accurately input data
Experience with the SCHADS Award and experience with rostering systems
Demonstrated ability to deal with confidential and sensitive matters of a complex nature with effective communication skills, verbal and written
Able to work autonomously and as part of a team
Able to take an organised, methodical approach to work tasks including the ability to develop reports and liaise effectively with staff and the public
Previous experience working within a mental health setting, or those with personal lived experience of mental health challenges or have cared for someone who has

What we can offer you
Ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:

Support as needed utilising our 24/7 Employee Assistance Program
Industry-leading induction and on the job training provided with access to free continuous online learning modules at your own pace
Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
A supportive team environment that is engaging and inspiring with the same vision and values
Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion
The GGQ Local Mental Health and Wellbeing Service is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the PLC team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.

We are excited to partner with Barwon Health, the Wathaurong Aboriginal Co-Operation and Wellways to create the GGQ Local Service.