Service Delivery Manager (F/M/D)

Your Responsibilities

• Act as the primary point of contact for daily interactions with customer representatives.
• Build and maintain long-term relationships with customer stakeholders at all levels.
• Identify and develop opportunities for technical and economic optimization or post-market potentials.
• Serve as the key interface between the customer and internal service units.
• Document and describe services, conduct reviews, and provide detailed reporting.
• Oversee and shape complaint handling and management processes to ensure high customer satisfaction.
• Ensure the profitability of assigned maintenance contracts.
• Monitor and manage the sales and margin performance of the relevant maintenance contracts.

Your Profile

• Strong customer focus and solution-oriented mindset.
• Over 5 years of experience in a senior service delivery management role.
• Advanced knowledge of ITIL and service management, preferably supported by relevant certifications.
• Familiarity with IT applications and/or traffic management principles.
• Highly organized, self-driven, with excellent communication skills.
• Fluent in both German and English, with strong written and verbal proficiency.

Our offer

• We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement.
• You you will be part of an international company with European roots and our Service Delivery Management EMENA Team
• A hands-on onboarding with an experienced team to get familiar with the businss and domain-related processes
• Space for creating innovative solutions and ideas within a professional team practicing Agile methodologies
• Social benefits of a modern company, e.g. Homeoffice, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation etc.
• Possibility to participate in regular trainings (technical and personal development)
• A market compliant gross salary of EUR 60.000 p.a. based on a full-time employment, which can be adapted according to your qualifications and your job experience
• Start date: as soon as possible, full-time position
• Location: Vienna
• The benefits of working for the Kapsch Group

Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.

Your contact for this position: Tatiana Rezan-Sirotinskis, Talent Attraction Partner Austria, T: +43 50 811 1906