Service Delivery Manager In Public Cloud Services

The Public Cloud Services Service Manager is responsible for the overall delivery of Danske Bank Cloud Platforms. This role ensures that the Cloud platforms align with Danske Banks ITSM processes and tools and includes integration of 3rd party Cloud providers to ensure clear lines of responsibility as part of a shared responsibility model between Danske Bank and 3rd party Cloud providers.

The team is focused on integrating Incident management, Change management, Problem management, Request for Service and Asset management processes and tooling between Danske Bank and AWS and MS Azure.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:

• Define, Integrate and optimise all service management processes between AWS, Microsoft Azure and Danske Bank
• Work with the Central Danske Bank ITSM team to ensure our Cloud platforms conform and integrate to existing ITSM processes, standards and tools
• Ensure comprehensive reporting is in place across all service management disciplines
• Manage a remote team of 1 st line AWS platform support engineers.
• Ensure SLA/SLO’s are defined, published and reported
• Represent the Public Cloud Services team with all service-related interactions with AWS and the Central ITSM teams within Danske Bank
• Working with the Cloud Services engineering team, provide requirements to ensure Danske Bank standard service management processes, tools and golden sources are integrated to AWS. E.g. CMDB and Inventory Management
• Own and maintain ‘Knowledge Management’ for all customer facing Service management related documentation

About you:

• 7+ years of work experience as a Service delivery manager for IT services/systems
• 5+ years of People management experience
• Strong understanding of ITIL Service management
• ITIL certification would be considered as an asset
• Understanding of how AWS or other Cloud provider’s work
• Experience in Agile delivery methodologies would be considered as beneficial
• Upper-Intermediate English skills, both written and spoken
• Experience with PowerPoint, Confluence, SharePoint, JIRA, ServiceNow would be considered as an asset

“We celebrate multiple approaches and points of view. We believe diversity drives innovation.”

We offer:

This position can be located both in Lithuania and Denmark. If the position is located in Lithuania the monthly salary range will be from 4720 EUR to 7080 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package (benefits are only valid for Lithuania the same as the salary ranges) which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE .

Your title in job contract will be Leader of team.

If you're interested in this role and joining my team, feel free to contact me - Adrian Phelan via LinkedIn , and I will answer your questions!

#LT