Service Design Lead

• Are you passionate about transforming customer experiences and driving business improvement?
• Make a real impact on the services Auckland Council Group provides Tamaki Makaurau.
• Full-time 6 months opportunity
• Hybrid working environment

He angitūtanga: The opportunity

We are recruiting for a ServiceDesign Lead for a 6-month fixed-term role to drive service design initiatives aligned with Auckland Council’s customer-centric values and strategic goals. This is a unique chance to lead complex service design projects that enhance customer experiences, drive operational efficiency, and contribute to Auckland’s aspirations as a world-class city.

In this role, you will:

• Lead and deliver impactful service design projects, ensuring alignment with customer and organisational needs.
• Apply co-design methodologies and human-centered design (HCD) principles to create innovative, user-focused solutions.
• Mentor and upskill team members, embedding best practices in design thinking and customer experience across the organisation.

For the full Position Description, click this link

He kōrero mōu: About you

We’re looking for a seasoned professional with a degree in design and over 10 years of experience in collaborative service design, including at least 5 years in senior roles. You should have a solid track record of successfully implementing design projects in complex organizations and experience with corporate transformation and change initiatives.

You should ideally have strong skills in human-centered design (HCD), ecosystem mapping, personas, journey mapping, and prototyping. You’ll also need experience bringing design practices into New Zealand businesses and leading design projects with teams that might not be familiar with HCD. If you’ve used design thinking to boost business performance, we want to hear from you!

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents

In return for your hard work, you can expect a flexible and supportive work environment.

Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership, Kiwisaver employer contribution additional to your base salary offered and a range of other partnership discounts! Click this link to find out more.

If you have questions about this role, email me directly at kennedy.sua@aucklandcouncil.govt.nz

Me Tono Ināianei!: Apply Now!

Applications close: Sunday 26 January 2025

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.