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Service Desk Analyst

Posted on Jan. 29, 2025

Wellington City, New Zealand
No Salary information.

Full Time

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General information

Location

Wellington

Expertise

Contact Centre, Technology

Job Level

Experienced

Employment Type

Permanent full-time

Close Date

31-Jan-2025

Ref #

59114

Description & Requirements

Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.

Looking for a career not just a job?

Do you have a passion for Service Desk work and can deliver exceptional customer service?

Do you have exceptional communication skills and you are a natural multi-tasker with the ability to juggle ever-changing priorities?

We are looking for people who have the right to work for Spark in New Zealand, if you do not meet this requirement we cannot proceed with your application.

Then we want YOU!

We are looking for self-motivated team members wanting to upskill themselves and learn something different every day
Learn new technology on the go
Be able to talk to customers from all walks of life through working applications, troubleshooting their hardware
Be a flexible and friendly team member
A joy to deal with and our customer knows you by name because you are unbelievably awesome
A can do attitude and an ability to roll with new processes when required

It doesn't take talent to have a:

Great work ethic
Be on time
Make an effort
Bring energy
Be passionate in what you do
Be coachable
Be prepared
Do extra

Technically you will know/have:

Technologies such as - Messaging, Citrix, Cloud, and Office365
2+ years' experience in a technical customer service environment such as experience in a contact centre / IT service desk
Relevant tertiary qualification (preferred, but not essential)
Relevant IT industry certification(s) would be advantageous

Working for Spark has some great benefits: