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Service Desk Analyst - 6 Month Fixed Term
Posted on March 11, 2025
- Auckland City, New Zealand
- No Salary information.
- Full Time
General information
Location
Auckland
Expertise
Contact Centre
Job Level
Experienced
Employment Type
Fixed term full-time
Close Date
12-Mar-2025
Ref #
59504
Description & Requirements
Spark NZ
As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.
We are seeing a customer inspired professional to join one of our Key customers at Auckland Airport for a 6 month fixed term role.
Spark manage all mobile and iPad fleet requests and issues.
You will be responsible for technical and provisioning mobile support and requests for our clients, ensuring all inbound communication and incident/task handling is managed to customer expectations and within SLA’s for all Mobile/iPad fleet.
This role would be ideally suited to someone in a first-line service desk role ready for that next step up. If you believe you’ve got what it takes and you want to be part of a winning team, get in touch today!
On top of your passion for putting the customer first, you will need to have:
Ø Customer service experience where you’ve loved handling the tough stuff
Ø Exceptional English communication skills over the telephone
Ø Proficient typing skills
Ø Experience with computers and technology
Ø Feel comfortable learning technical concepts and explaining to end users in basic terms
Ø Troubleshooting and problem solving skills, entry level to advanced
Ø A positive ‘can-do’ attitude
WHY CHOOSE US:
Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai
At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.
Sustainability: Toitū
Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.
Benefits: Awhina
Our people matter and we make sure we look after them. As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:
- Wellbeing - Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
- Leave - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support and study leave.
- Career development – access to an internal marketplace that connects employees with experiential, on the job learning across Spark.
Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).
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