Service Desk Analyst

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.

Service Desk Analyst!

• Based at Royal NZ Police College
• Band C
• Police Employee
• Permanent/Full Time
• NAV
• Multiple Positions
• JR 5268259

E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mo te tunga | About the role

Come and join our friendly diverse team of 41 Service Desk staff based in Porirua, Wellington.

Our Service Desk Analysts are professional and competent at resolving incidents and requests raised in our computing, application, radio, mobility and telephony environments via telephone, email or self-service portal.

To support our frontline police we operate a 24/7, 365 days a year service desk and are looking for motivated people to join our rotational rostered shifts.

This role can only be based at Royal New Zealand Police college in Porirua, Wellington. Permanent remote working is unavailable.

Key Accountabilities:

• Commitment to excellence
• Accountable and responsible
• Experience with Computers and Technology - IT Qualification Preferred.
• Customer service experience where you'll enjoy handling technical queries.
• Ability to work in a fast paced, high-volume environment.
• A passion to deliver a quality and timely service.
• Strong written and verbal communication skills

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

We are looking for a person with excellent customer service skills, basic IT knowledge and a passion to deliver world class service. People with hospitality, retail or other customer services work experience and are interested in IT are encouraged to apply. Experience with ServiceNow or similar ticket-based software is preferred but not essential.

Whakaritenga motuhake | Special requirements

This role is based at RNZPC Porirua.

• A full NZ Driver's License is essential, as you will be required to attend work on a 24x7 rostered basis at times when public transport may not be available.
• Must be able to work 24/7 roster, weekends and public holidays included. Preferred shifts are not available as a permanent option.
• Must be able to pass Police vetting and security clearance requirements.

This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/09-2022/service_desk_analyst_1.pdf

Mo tatou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono inaianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu a-tau | Salary

This position is covered by a collective agreement and salary will commence between $63,525 and $66,312 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Tuesday 13th May 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact deepa.shankar@police.govt.nz