Service Desk Analyst - Brisbane

• Competitive salary with benefit of Not for Profit Salary packaging options
• Great staff culture
• Supportive purpose driven organisation

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other

Southern Cross Care QLD currently have an exciting opportunity for a talented and motivated Service Desk Analysts to join our SCCQ family, based at our Support Centre conveniently located in Upper Mt Gravatt.

What can Southern Cross Care Queensland offer you?

• Competitive salary package + benefit of NFP salary sacrifice options
• Opportunity to join a supportive organisation and talented ICT team
• Great staff culture
• Financial support programs
• Ongoing individualised training and mentoring programs
• Employee Assistance Program for employees and their families
• Purpose driven organisation making a real difference
• Convenient location with free parking onsite

About the role

As a Service Desk Analyst, your excellent communication skills and exceptional technical skills will be a perfect fit for our team.

You will play a critical role in ensuring the smooth operation of our IT systems and applications, resolving technical issues, and providing exceptional customer service. Reporting to the Head of ICT, you will be supporting SCCQ staff in use of ICT hardware, peripherals and software, and assisting the other members of the ICT team while working closely with the ICT Systems Engineer/Administrator and the ICT Lead.

Some of your responsibilities include:

• Providing first line support, by phone, email or using a ticket management system. for any information technology issues and problems.
• Helping manage the deployment, configuration and security of desktop and mobile computing devices and peripheral devices.
• Troubleshooting desktop and notebook/tablet hardware, peripherals and equipment as necessary.
• Liaising with vendors pertaining to repairs of computers.
• Assisting in the documentation of ICT policies and procedures and preparing correspondence for staff as required
• Assisting with compilation and management of ICT asset registers
• Proactively managing stock levels of consumables, spares and replacement equipment.
• Addressing and resolving basic incidents and requests, logging all incidents and requests
• Creating a positive customer support experience, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a consummately professional attitude

What will you bring to the role?

• Proven experience as a Service Desk Analyst or in a similar technical support role
• Strong technical skills and knowledge of Windows operating systems, Microsoft Office Suite, hardware, and networking concepts
• Familiarity with the ITIL framework and IT service management principles
• Excellent problem-solving and troubleshooting skills, with attention to detail
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
• Ability to work independently and prioritise tasks in a fast-paced environment
• University or TAFE Qualifications in Information Technology. Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation Certification are a plus
• Drivers licence as travel to sites may be required at times
• Ability to take part in On Call roster

Who is Southern Cross Care Queensland?

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1700 staff caring for and supporting more than 2000 people across 17 residential aged care homes, 8 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and regional Queensland, New South Wales and Victoria.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

How can you apply?

If you believe you are a Service Desk Analyst with the qualifications and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role please contact us at employment@sccqld.com.au

Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccination status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.