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Service Desk Associate

Posted on Dec. 16, 2024

Alpharetta, United States of America
24219.0 - 30666.0 USD (yearly)

Full Time

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As a Service Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

Own the customer experience – greet people sincerely, be friendly and thank every customer
Answer a multi-line telephone – assist customers or direct them to the appropriate area
Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
Prepare, box, and wrap customer purchases and online orders for shipment
Calculate service desk and store cash work - prepare bank deposits
Maintain a clean and organized department
Be available to work day, evening, and weekend shifts

WHAT YOU CAN EXPECT:
We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

Competitive wages
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
No extended holiday hours
Promote from within philosophy - creates endless career opportunities!

ABOUT US:
Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

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