Service Desk Engineer L1

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 2+ years of experience working remotely supporting Windows, Apple, and Android based operating systems. Experience should include support of 3rd party software, email, and web technologies.

 2+ years of experience working collaboratively in a fast-paced team environment.  2+ years of experience working with an enterprise desktop management platform (SSCM, Intune)

 Good Verbal and Written English Language Skills.  Maintain and enforce corporate hardware, software and anti-virus policies.  Ability to process and prioritize tasks to completion in a timely manner while managing multiple interruptions.  Resolves problems by issuing documented and best practice corrective processes.  Provides related feedback to peers to address inconsistencies or to correct current documentation.  Escalate trouble tickets with the appropriate support group when more advanced troubleshooting or significant amounts of time are required.  Provides basic MDM and mobile service troubleshooting and assistance.  Ability to leverage AI-enabled tools responsibly for day-to-day service desk activities, with basic awareness of prompt design and output validation.

Job Type: Full-time

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

• Health insurance

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: In person