Service Desk Executive

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Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

• Desk support hour 7:30am to 7:30pm Monday to Friday, 7am to 2pm on Saturday
• Working Hour
• Monday to Friday: 8.5hr. Staggered between 7.30am – 7.30pm
• Saturday – 7:30am – 2pm. OT pay will be compensated as preferred option if agents need to cover Saturday. Alternate method is weekday hour will be shortened.
• Sunday and Public Holiday – Off.

Job Type: Full-time

Pay: $2,000.00 - $3,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person