Service Engineer Supervisor- Munster Area

Apply to 500+ LinkedIn Jobs Automatically

Service Engineer Supervisor- Cork Based

Primary duties include:

• Lead, motivate and coordinate a team of trained service engineers to provide quality service to all customers in a timely manner.
• Manage and support all Technical and Commercial customers
• Oversee all sales, new installations and plant upgrades.
• Serve as the key liaison to sales and management to ensure consistent customer satisfaction.
• Provide status and service reports to recommend next steps to management
• Maintain service contracts with existing clients and prepare new contracts. Working with our sales department to promote and quote PST products.
• Plan accordingly for upcoming works and ensure that the service engineers have the required stock.
• Demonstrate proven time management, people management, interpersonal skills & coordination experience
• Set priorities and monitor progress according to established requirements.
• Proactively introduce any process improvements around the delivery of services.
• Train and mentor staff and evaluate employee performance. Cultivate, improve, and sustain relationships with customers and ensure customer satisfaction by following-up with customers and field engineers through service completion.
• Provide technical and functional leadership support and guidance as required.
• Support with the onboarding of all new team members
• Coaching and mentoring the team
• Challenge behaviors that do not align with our values or culture.
• Identify where there are training gaps/needs and implement training plans
• Hold regular reviews with team members and ensure mid-and-end-of-year reviews take place.
• Lead and motivate the service team, providing guidance and support.
• Demonstrate strong leadership skills, communication and collaboration abilities, and a drive for results.
• Ensure adequate stock levels and accountability for stock from all team members.
• Carry out regular stock takes.

Requirements, Skills, and Experience:

• Technical qualifications or equivalent experience in electrical and instrument fields.
• Experience with instrumentation equipment, RAMs, HAZOPs, AutoCAD, and CRM systems is desirable.
• Working experience with calibration software, e.g., Compucal.
• Working experience with service software, e.g. WorkPal
• Full, clean driving license.
• Experience with managing a teams.
• Empathy and adaptability to different interpersonal styles.
• Self-motivated and a team player with a customer-focused mindset.
• Previous experience in a similar role preferred.
• Good written and verbal communication skills.
• Proficient in Microsoft Office (Excel, Word & PowerPoint)
• Experience with Microsoft Dynamics would be a key advantage.
• Strong people management skills
• Leadership, Delivering Feedback and Coaching Skills
• Strong Oral and Written Communication Skills
• Motivational Skills

Job Type: Full-time

Benefits:

• Bike to work scheme
• Company car
• Company events
• Company pension
• Employee assistance program
• On-site parking
• Sick pay

Work Location: In person