Service Manager

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Job Summary

We are seeking a high-energy, organized Service Manager to lead our Springdale service department. This is a critical leadership role responsible for overseeing the maintenance, repair, and rental readiness of our forklift fleet. You will manage a team of skilled technicians and ensure that every job is backed by precise documentation and clear communication.

Key Responsibilities

• Team Leadership: Supervise and mentor shop and field technicians, ensuring high quality of work and adherence to safety standards.
• Work Order Management: Oversee the entire lifecycle of service work orders, ensuring they are opened, tracked, and closed with 100% accuracy in parts and labor.
• Documentation & Compliance: Audit technician notes and service reports to ensure clear, professional, and detailed documentation for both internal records and customer billing.
• Workflow Coordination: Manage service schedules and dispatching to maximize efficiency across rental prep and customer repairs.
• Customer Relations: Act as the primary point of contact for service inquiries, providing professional quotes and transparent status updates based on real-time work order data.
• Inventory & Parts: Coordinate with the parts department to ensure all items used are properly logged against the correct work orders to maintain inventory integrity.
• Excellent communication skills for clear collaboration with customers, team members, parts suppliers, and warranty providers.
• Cash handling experience and familiarity with sales processes are advantageous for broader dealership responsibilities.
• Coordinate with parts and warranty departments to streamline repair processes and control costs effectively.
• Accuracy: Maintain accurate service writing, repair estimating, and documentation for all repairs performed.
• Monitor key performance indicators such as productivity, profitability, customer satisfaction scores, and technician efficiency to achieve departmental goals.
• Oversee fleet vehicle repairs, customer forklift repairs and maintenance, ensuring all work meets quality standards and manufacturer specifications.
• Manage customer interactions from initial vehicle intake through to service completion, providing expert guidance and ensuring high levels of satisfaction.

Qualifications

• Experience: 3-5+ years in service management or as a lead technician (material handling, heavy equipment, or automotive).
• Administrative Excellence: Strong attention to detail with a proven track record of maintaining clean, audit-ready service records and work orders.
• Technical Knowledge: Extensive knowledge of diagnostics, mechanical systems, transmissions, brakes, suspensions, alignments, oil changes, tire services, diesel engine repair, shocks & struts, air brakes, forklift body repair, and other forklift repairs.
• Leadership Skills: Ability to drive a culture of accountability, specifically regarding safety and paperwork.
• Tech-Savvy: Proficient in using service management software (e.g., Indeed Employer portal tools or specialized ERPs) to track department KPIs.
• Proven dealership experience with a strong background in service management.
• Hands-on: mechanic experience combined with excellent customer service skills to relate effectively with clients.
• Proficiency: in estimating software and service writing procedures to accurately document repairs.
• Strong leadership: skills with the ability to motivate a team of technicians and support staff.

Benefits

• Competitive salary based on experience.
• Life, Health, Dental, and Vision insurance.
• Paid Time Off and Holiday pay.
• 401k with matching

This role offers an engaging environment where your expertise can thrive while leading a dedicated team committed to excellence. Join us in delivering outstanding service that keeps customers coming back!

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a clean driving record?
• Do you have any criminal convictions?

Work Location: In person