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Service Manager
Posted on May 14, 2026
- Markham, Canada
- 0 - 0 USD (yearly)
- Full Time
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About MOBIS Parts Canada (MPCA):
MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry, specializing in the distribution of parts for Hyundai Motor Company and Kia Motors. With a strong commitment to collaboration, ingenuity, and a promise to bring safety and happiness to our customers, MPCA is dedicated to constant evolution and the development of cutting-edge technologies.
MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry, specializing in the distribution of parts for Hyundai Motor Company and Kia Motors. With a strong commitment to collaboration, ingenuity, and a promise to bring safety and happiness to our customers, MPCA is dedicated to constant evolution and the development of cutting-edge technologies.
Headquartered in Seoul, Korea, MOBIS operates in approximately 40 countries worldwide, and has significantly expanded its presence in Canada.
At MOBIS we encourage individuals to take on new challenges and drive innovation, helping us maintain a global competitive edge through product quality and customer value.
Background of MPCA:
- 2016: MPCA transitioned to a newly built 550,000 sq. ft. facility in Markham, ON, marking a significant milestone in the company's growth and expansion.
- 2023: MPCA further expanded by opening the ADC (Alberta Distribution Center) facility in Calgary, continuing to strengthen its presence across Canada.
What MPCA Has to Offer:
-
Flexible & Collaborative Work Environment:
- A dynamic and fast-paced workplace that encourages teamwork, innovation, and a flexible work culture.
-
Professional Development Opportunities:
- Numerous opportunities for employees to grow and enhance their skills, both personally and professionally.
-
Exciting Company Events:
- Engage in company events that foster company culture and provide a great opportunity for team bonding.
-
Employee & Family Car Discounts:
- Special rates on Mobis vehicles for employees and their families, offering great value.
-
Competitive Benefits & Compensation Package:
- A comprehensive package that includes employer-paid benefits, competitive salaries, and a company-matched RRSP plan to secure your financial future.
-
And Much More:
- Additional perks and opportunities that make working at MPCA a rewarding experience.
Position Summary:
Taking a strategic and hands-on approach, the Service Manager will be responsible for directing and overseeing all aspects of the MRC function (Multimedia Repair Centre), including planning, organizing, directing, and analyzing the operations of the department. Reporting to the National Manager, the Service Manager will be responsible for the growth and maintenance of MPCA-MRC service levels to Hyundai and Kia. The main objective of this role includes performance output, quality level improvement, and on-time logistics. The Service Manager works closely with Mobis Korea and MPA-MRC for operation guidelines.
Key Responsibilities:
- Responsible for the overall management of MRC operations.
- Manage dealer order fill rates and backorders.
- Hire, train, coach, develop, mentor and discipline MRC staff as required.
- Maintain positive customer communications with Hyundai & Kia to support field related issues.
- Consistently improve quality by maintaining field reclaims at a low level.
- Responsible for implementation and constant improvement of the entire repair/quality inspection process.
- Ensure new software versions are implemented to ensure good customer service.
- Coordinate seed unit orders with factories.
- Develop and execute annual budget and business plan.
- Other duties as assigned.
Required Competencies:
- Bachelor’s degree required.
- Trilingual English/Korean/French is a strong asset.
- Minimum 5 years of experience in OEM parts and service operation.
- Minimum 3 years of supervisory position.
- Prior experience in remanufacturing field is considered an asset.
- Previous experience in automotive service is preferred.
- Strong skills in Microsoft Office, especially Excel and PowerPoint.
- Excellent oral and written communication skills.
- Good understanding of electronics product.
MOBIS Parts Canada Corp. is committed to attract and retain a diverse team of associates and creating an inclusive environment. MOBIS Parts Canada Corp. has accommodation process in place for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, please contact hr@mobis.ca
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