Service Manager

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Job Summary:

We are seeking a highly motivated and experienced Service Manager to lead our dealership’s Service Department. The ideal candidate will be responsible for overseeing the day-to-day operations of the service team, ensuring exceptional customer service, efficient workflow, and department profitability. This role plays a vital part in maintaining high levels of customer satisfaction and team performance.

Key Responsibilities:

• Manage and supervise all service department personnel, including service advisors, technicians, and support staff.
• Maintain a high level of customer satisfaction by ensuring all service work is completed on time and accurately.
• Oversee scheduling, repair orders, work distribution, and customer communication.
• Monitor and meet department goals, including revenue, profitability, productivity, and customer satisfaction metrics.
• Develop and implement procedures for improving efficiency and profitability within the service department.
• Ensure compliance with all dealership policies, manufacturer standards, and safety regulations.
• Train, mentor, and evaluate service staff performance; handle staffing and disciplinary actions when necessary.
• Handle customer escalations professionally, working to resolve concerns quickly and effectively.
• Manage warranty claims, service contracts, and manufacturer relations.
• Work closely with Parts and Sales departments to ensure smooth interdepartmental operations.

Qualifications:

• Minimum of 3–5 years of experience in automotive service management or a similar leadership role in a dealership setting.
• Proven ability to lead and motivate a team.
• Strong understanding of automotive repair processes, warranty procedures, and service management systems (e.g., CDK)
• Excellent communication, organizational, and problem-solving skills.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Valid driver’s license and clean driving record.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person