Service Manager, Coo Ranz

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.

Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the heart of everything we do.

About the Role

Are you passionate about delivering exceptional service and driving continuous improvement? Rabobank is seeking a Service Manager – COO RANZ to join our dynamic team and help shape the future of service excellence across Australia and New Zealand.

Reporting to the Senior Manager, Service Management COO RANZ, you will play a key role in embedding and maturing our Service Relationship Framework, ensuring our internal and external customers receive outstanding support and communication.

You will lead service delivery by building strong customer relationships and representing their voice within the COO, as well as ensure high service standards through effective governance.

You will run focused customer meetings, deliver clear reports, and drive meaningful improvements, while being able to manage issues confidently and support major incidents, while aligning regional practices with global standards.

We invite applications from candidates based in Hamilton, Wellington, or Sydney.

What You Bring

• A strong background in service management or customer relationship roles.
• Proven ability to manage cross-functional teams and resolve complex issues.
• Excellent communication and stakeholder engagement skills.
• A proactive mindset with a passion for continuous improvement.
• Experience working in a regulated, customer-centric environment.

If you are interested in Growing a better world together please follow the link and apply online or visit www.rabobank.co.nz/careers.

Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.

At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative. We have an open culture, where you can be yourself and be valued for who you are.

All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer. Together, we can grow a better world.

This role will close Tuesday 27 May 2025