Service Planning Coordinator - Contract (12-Month)

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What You Will Do:

As a full time member of the Service Planning Team*, you will work with families and community service partners to understand the strengths and needs of the client and family to enable the development of a holistic and coordinated plan. You will provide information in response to identified goals and link the client and family to appropriate services within the service model and/or more broadly in the community. You will use critical thinking skills to respond to and resolve issues in collaboration with the client, family and community partner agencies.

*Possible additional contract position in similar role may be available.

Responsibilities:

• Deliver service in a comprehensive and flexible manner in order to act as primary point of contact for children and youth and their family to navigate and access services to meet the goals for their child.
• Support the development, monitoring and updating of a service plan in collaboration with family and their formal and informal supports.
• Provide service coordination to families and community agencies including but not limited to providing resource materials and information, supporting service navigation and leading the exploration of flexible and innovative approaches to service delivery.
• Collect and assess comprehensive information throughout service delivery, including administering standardized screening tools that support program eligibility and ongoing service planning throughout the family's participation in the service.
• Build and sustain strong, collaborative relationships with community partners, working within a multidisciplinary service delivery model where teamwork and shared accountability are essential to achieving client outcomes.
• Act as a liaison with the community at large.

Qualifications:

• Undergraduate degree in social sciences or related field. Diploma in relevant field with comprehensive experience may also be considered.
• Minimum of 5 years’ experience in the children’s service system.
• Extensive knowledge of the range of support services available to children and their families in Durham Region and beyond.
• Ability to assess needs of client and make sound judgments to coordinate appropriate and meaningful activities and/or supports.
• Demonstrated ability to effectively support families experiencing significant emotional distress, systemic barriers and identify risk situations requiring prompt action.
• Exceptional leadership, team facilitation, conflict management, negotiation, and mediation skills that support the development and maintenance of good working relationships.
• Good case management/service coordination and organizational skills to support planning for client services.
• Ability to work independently and participate as a team member.
• Apply strong communication skills across a range of audiences and settings (written, verbal, listening and non-verbal), adapting approach and tone with sound judgement and maintaining composure in high-pressure or sensitive interactions.
• Willingness to work flexible hours as required.

What We Offer:

We offer a competitive total compensation package starting at $63,024, with an increase following successful completion of the orientation period and regular incremental increases thereafter.

Our benefits are designed to support your wellbeing, work-life harmony, and long-term financial security, including:

• Generous paid time off, including 3 weeks’ vacation to start, increasing after your first year plus 2 wellness days, and 4 additional agency-paid holidays annually
• Paid sick time, accrued in accordance with agency policy
• Enrollment in the Healthcare of Ontario Pension Plan (HOOPP), a defined benefit pension plan
• A flexible, hybrid work environment, with a mix of office, community, and remote work
• A flexible work support allowance to support your remote work across home and community settings
• An employee-directed professional development allowance to support your ongoing growth

Please note: Employment is contingent upon the successful completion of a medical screening and clear Vulnerable Sector Check to ensure the safety and well-being of the children, youth and families we support.

Who Are We?

Resources is a not-for-profit organization and registered charity. Through funding from the Ministry of Children, Community and Social Services, the Ministry of Health and the Region of Durham, Resources offers a range of services to hundreds of children and youth with unique and complex needs in Durham Region.

Our family-centred approach emphasizes collaboration with families, school boards, child care centres and other community agencies. You can learn more about all our services and supports on our website.

Our professional staff has a wide knowledge base and a variety of expertise and utilizes these skills to ensure appropriate supports for each child involved in our programs. Resources offers our employees the opportunity to work as part of a progressive team at an organization that values mentorship and learning and a culture that values inclusion, innovation, agility and shared responsibility.

Resources values inclusivity and diversity in the workplace. We encourage applicants from people of all backgrounds and lived experiences, including those who identify as 2SLGBTQIA+ community, Black, Indigenous, and other racialized peoples, persons with disabilities, and individuals from diverse cultural and faith backgrounds, who reflect the communities we serve. Our organization strives to create a workplace where everyone feels a sense of belonging, is treated with dignity and respect, and has equitable access to opportunities.

If this opportunity feels like a fit for you, we encourage you to submit your resume and cover letter to info@rfecydurham.com referencing “Service Planning Position” in the subject line. This position will remain open until the right candidate is identified to join our team and work alongside our families and community partners.

We are committed to complying with all applicable standards as set out in Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and to creating a fair and accessible hiring process for all. Applicants who require accommodations, or have specific cultural needs are encouraged to share this information in confidence when contacted for an interview.

Please Note: We thank all applicants for their interest in this opportunity. Only candidates selected for further consideration will be contacted. All applicants are reviewed by members of our hiring team, and artificial intelligence is not used in the screening of candidates.

Job Type: Fixed term contract
Contract length: 12 months

Pay: From $63,024.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care

Ability to commute/relocate:

• Ajax, ON L1S 3M4: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Ajax, ON L1S 3M4