Service Receptionist

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Who are we?

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

What are we looking for?

At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

At Performance Ford we are seeking individuals interested in the role of Service Receptionist. The Receptionist, under the direction of management, will primarily be responsible for ensuring every customer is provided with exceptional service and has a positive experience.

Experience is not necessary. Training would be provided as we would love to invest in the right candidate.

Job Qualifications:

• Knowledge and experience with phone systems.
• Proficiency in Microsoft Office/Excel and computer applications.
• Excellent customer service skills.
• Must have a positive and cheerful disposition even in times of conflict.

Job Requirements:

• Greets customers and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes thorough messages as per Receptionist Training Document.
• Communicates with callers and visitors in a professional, friendly and efficient manner.
• Enters data into prospect tracking system and runs prospect reports for managers weekly.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports and other documents.
• Assist with licensing duties.
• Walk guests to requested areas and do introduction.
• Assists with clerical duties as requested.

Additional Responsibilities:

• Maintain a professional appearance in accordance with company policy.
• Ahere to all company polices and procedures.
• Other tasks and duties as assigned.

Why choose Rafih?

• Competitive compensation and bonus plans
• Competitive Employee Benefits program
• Comprehensive training to set you up for success in your role
• A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
• Advancement opportunities
• A company culture focused on inclusivity, diversity, employee wellness, and community engagement
• Employee engagement and recognition events

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview, will be considered at this time.

Job Type: Full-time

Benefits:

• On-site parking
• Paid time off
• Store discount

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Windsor, ON N8W 5W2: reliably commute or plan to relocate before starting work (required)

Experience:

• Receptionist: 1 year (preferred)

Work Location: In person