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The New Zealand Automobile Association Inc.

Service Reliability Engineer

Posted on March 11, 2025

Auckland City, New Zealand
No Salary information.

Full Time

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Join the AA's growing DevOps team in Auckland and become a champion of reliability! We're seeking a passionate Service Reliability Engineer to ensure the availability, performance, and scalability of our critical systems.

What You'll Be Doing | Mō te Tūranga

As a Service Reliability Engineer (SRE) within our DevOps team, you'll play a crucial role in maintaining the stability and performance of our digital solutions. This role focuses on implementing best practices, automating processes, and proactively monitoring systems to ensure high service uptime. You'll collaborate closely with development and operations teams to optimize system performance and plan for scalability.

Develop and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs).

Automate deployment, scaling, and system monitoring using scripting and tooling.

Implement automated incident response and remediation processes.

Set up and manage monitoring and alerting systems (e.g., Datadog).

Analyze system performance metrics to optimize and improve service reliability.

Collaborate with development teams for scalability planning and capacity testing.

Participate in on-call rotations and conduct post-incident reviews (PIRs).

Ensure systems meet security and compliance requirements.

Drive continuous process improvement and optimization.

About You | Mōu

Tertiary qualifications in Computer Systems, Software/Telecommunications Engineering, or equivalent.

Minimum 4 years of experience in manual and automation testing.

Experience delivering projects in Agile and Waterfall methodologies.

Proficiency in scripting languages.

Knowledge of monitoring and alerting tools (e.g., Datadog).

Understanding of DevOps practices and principles.

Experience with CI/CD pipelines.

Familiarity with incident response and post-incident analysis.

Familiarity with cloud platforms (AWS, Azure, Google Cloud).

Strong communication and collaboration skills.

What We Offer | Ngā āhuatanga kei a mātou

Competitive salary package.

Comprehensive benefits package.

Work-life balance.

A supportive and collaborative team environment.

Free AA membership for you and your whānau.

NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver.

A day off for your birthday.

Discounted insurance.

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

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