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Service Support & Coordination Executive
Posted on Aug. 17, 2026
- Wb, India
- 0 - 0 USD (yearly)
- Full Time
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JOB PROFILE – SERVICE SUPPORT & COORDINATION EXECUTIVE
Company: Ambinova Technologies Pvt. Ltd.
Location: Bardhaman, West Bengal
Department: Service & Technical Support
Employment Type: Full-Time
Salary: ₹10,000 – ₹15,000 per month
Qualification: B.Tech / B.E. – Electrical / Electronics / Electronics & Communication / Instrumentation / Mechanical
Experience: 0–1 years; Freshers with suitable technical knowledge may also apply.
Job Summary
We are looking for a Service Support & Coordination Executive to support the Service Team in coordinating field service activities, customer complaints, installations and service documentation. The candidate will work closely with Service Engineers to ensure timely scheduling, proper follow-up and closure of service-related activities.
Key Responsibilities
Ø Coordinate with Service Engineers for daily service, installation and troubleshooting activities.
Ø Schedule and coordinate Service Engineers for customer visits based on priority and location.
Ø Coordinate with customers regarding service complaints, installation requirements and visit schedules.
Ø Understand the basic nature of customer complaints and communicate the technical issue clearly to the concerned Service Engineer.
Ø Coordinate regarding required tools, spare parts and other requirements for service visits.
Ø Collect and maintain Installation Reports, Service Reports and other technical documents.
Ø Follow up with Service Engineers for timely submission of pending reports.
Ø Maintain proper records of service calls, installations, complaints and their status.
Ø Track pending complaints and follow up regularly until successful closure.
Ø Coordinate with Sales, Service and other internal departments for smooth resolution of customer issues.
Ø Update service activities and customer complaint status in the company's records/CRM.
Ø Prepare basic service-related MIS and reports as required.
Ø Assist the Service Manager in planning, scheduling and monitoring field service activities.
Technical Knowledge & Skills
o Basic knowledge of Electrical & Electronics is mandatory.
o Understanding of basic electrical circuits, wiring, switches, relays, sensors, MCB, SMPS, etc. will be preferred.
o Basic understanding of electrical/electronic troubleshooting will be an advantage.
o Ability to understand technical problems and communicate them effectively to Service Engineers.
o Good knowledge of MS Office, Excel and Email communication.
o Strong coordination, follow-up and documentation skills.
o Good communication and interpersonal skills.
o Ability to manage multiple service requests and work within timelines.
o Responsible, organized and willing to learn.
Preferred Candidate
o B.Tech/B.E. candidate with a technical background.
o Candidates with knowledge of Electrical/Electronics and technical service coordination will be preferred.
o Freshers with good technical understanding and communication skills may apply.
o Candidates with prior experience in service coordination, technical support, customer support or laboratory equipment servicing will be an added advantage.
Salary & Other Details
Salary: ₹10,000 – ₹15,000 per month, depending on qualification and experience.
Job Location: Holding No :- 27, Bhatchala South East Corner of Radharani Stadium, P.O:- Sripalli SO, P.S:- Burdwan, District :- Purba Bardhaman, Pincode :- 713103
Key Focus of the Role:
Service Engineer Coordination | Customer Complaint Handling | Service Scheduling | Installation & Service Report Collection | Technical Follow-up | Service Documentation
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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