Service Technician

Vacancy Title: Service Technician

Vacancy Location: Auckland

Engagement Type: Permanent, Full Time

The Role:

Here at Survitec, we are currently recruiting for a Service Technician to join our team based in Auckland.

You will play a pivotal role delivering service installation, maintenance and repair activity to quality and safety standards and according to standard work routines, focusing on delivering key performance metrics.

You’ll help specialists set up and test new products or processes; installs complex systems according to training and competence level, seeking guidance and support where needed.

Success in this role requires completion of technical product training and the demonstration of applying that learning through competence assessment.

Key responsibilities include but are not limited to:

• Actively seek opportunities to drive controlled continuous improvement, identifying and communicating process improvement opportunities, so they can be considered for implementation across the whole service footprint.
• Represent Survitec professionally during customer interactions and use extensive product knowledge to understand and answer technical questions regarding service requirements.
• Carry out preventive maintenance inspections, identifying and diagnosing any requirement for equipment and systems emergency repairs.
• Develop knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtaining authorisation from a supervisor or manager for any exceptions from mandatory procedure.
• Work with Service Operations Manager to devise own monthly schedule, ensuring appropriate operational manpower.
• Follow Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and others. Understand, uphold and contribute to creating a safety-first culture within Survitec.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; works towards competence in multiple product lines, to become part of a flexible service operations workforce.
• Develop and maintain an understanding of relevant technology, external regulation and industry best practices through ongoing education and reading specialist materials.
• Follow stores requisition processes to maintain accurate stock levels and records.
• Works with business improvement colleagues to implement standard toolkit and uses experience and work knowledge to contribute to problem solving for process variance, identifying root cause and appropriate corrective actions.
• Create an environment where everyone in the team can live the Survitec Values, where our people feel valued, appreciated and free to be who they are at work.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

About You:

Essential criteria:

• Hold self and others accountable to meet commitments
• Build strong customer relationships and delivers customer-centric solutions
• Develop and delivers communications that convey a clear understanding of the unique needs of different audiences
• Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Make good and timely decisions that keep the organization moving forward
• Plans and prioritises work to meet commitments aligned with Survitec goals
• Consistently achieves results, even under tough circumstances
• Know the most effective and efficient processes to get things done, with a focus on continuous improvement

Why You Should Work for Us

• Competitive salary
• Travel opportunities to some great places
• Holiday entitlement
• Training & professional development opportunities
• Employee assistance programme
• Employee referral program
• Workplace reward & recognition scheme

Who are Survitec and what do we do?

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme

How to Apply

Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.